Front Office Manager

Leisure Hotels LLC • Baudette, MN

30d

About The Position

Oversee all guest services operations, including front desk, reservations, activities and transportation services to ensure quality and guest satisfaction. Good thorough knowledge of property management software (PMS) or hotel reservation software.

This destination is managed by Leisure Hotels & Resorts. At Leisure Hotels & Resorts, our people define our success, and we work deliberately to grow and foster our internal culture. This cultivation over many years is what sets us apart and how we deliver results. Our fundamentals are rooted in honesty, transparency, fiscal responsibility, and talent management. We seek authentic team members with the same values who genuinely enjoy working with people, want to grow with us, and create unique guest experiences.

Requirements

• High school diploma
• Experience in the hospitality industry preferred
• Proficient in Microsoft Excel and Microsoft Word
• Able to multi-task in a high-pace environment
• Excellent communication skills
• Ability to motivate staff
• As a hospitality team member, your schedule is required to be flexible. Your schedule will be determined by your supervisor at their discretion to best service our guests, including mornings, evenings, nights and weekends.

Responsibilities

• Participate in the selection of front desk personnel.
• Responsible for training all front desk personnel
• Maintain online sales platforms with accurate data
• Assist with updating reservation system including rates, seasons and messaging
• Assist with front office schedule
• Cover desk shifts as needed when staff call in
• Assist with marketing plans
• Attend all required meetings, including operations meetings
• Maintain rooms checkbook
• Assist with ordering supplies
• Supervise workloads during shifts.
• Maintains working relationships and communicates with all departments.
• Verify that accurate room status information is maintained and properly communicated.
• Resolve guest problems quickly, efficiently and courteously, including responding to complaints
• Maintain rewards program
• Maintain and update group information.
• Adhere to budgets set forth
• Work within the allocated labor standards for front desk.
• Maintain and contribute to the shift log, noting problems, special guests, and work to be completed.
• Enforce all cash handling, check cashing and credit policies.
• Require and enforce all front office employees to always wear proper uniforms and name tags.
• Assist GM with all projects or other duties as assigned.

Benefits

• 401(k) with Employer Match: Eligible employees (21 years and older) can participate in our 401(k) plan, starting after 90 days of employment. We offer an employer match to help you save for retirement.
• Health Insurance: Full-time employees are eligible for health insurance benefits. Part-time employees may qualify after one year of service, provided they are averaging at least 30 hours per week.
• Paid Time Off (PTO): We believe in work-life balance. That's why we offer Paid Time Off starting from your first day of employment, allowing you to take the time you need for rest, self-care, and personal commitments.
• Employer-Paid Life Insurance: We provide life insurance coverage up to $10,000, depending on your employee class, at no cost to you.
• Voluntary Life Insurance- Full time employees can opt to participate in additional Life Insurance.
• Voluntary STD / LTD - Full Time employees can opt in to participate in Long Term Disability, or short term disability.
• We are committed to fostering a supportive and rewarding environment for all our employees, and these benefits are just one way we show our appreciation for your hard work and dedication.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED