Front Office Manager - Croydon Hotel
About The Position
The Front Office Manager is responsible for managing and coordinating the activities of employee in guest registration, bell services, concierge services, telephone services and night audit to ensure guest satisfaction and maximizing hotel profitability. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Communicates effectively and genuinely with guests, employees and other departments. Maintains a professional image at all times that falls within the hotel and company guidelines for appearance and dress code. Demonstrate teamwork by co-operating and assisting employees as needed. Manages and oversees their reviews, training, and development of staff to achieve quality service standards. Oversees packaging procedures, from receiving to delivering to the guests. Oversees and participates in guest registration. Motivates staff and establishes a productive environment Is knowledgeable of hotel property, amenities, area attractions, and transportation; Oversees Night Audit procedures Maintains procedures for security of monies, guest security, and emergency procedures; Strives to increase the level of guest satisfaction by delivery of an improved product through employee development and quality image. Responds quickly to guest requests or complaints in a friendly manner and appropriate action is taken. Follows up to ensure guest satisfaction. Fulfills Manager on Duty Shifts. Perform any other duties assign by his/her manager.
Requirements
- A minimum of (3) years of management experience in a Front Office Environment.
- A minimum of (2) year of hotel experience in a supervisory level.
- Bachelor degree in hospitality management preferred or equivalent relevant management experience.
- Must be able to work independently and exercise good judgment to resolve issues.
- Flexible schedule.
- Able to work weekends and holidays.
- Excellent communication skills, both written and oral.
Responsibilities
- Manages and coordinates the activities of employee in guest registration, bell services, concierge services, telephone services and night audit
- Communicates effectively and genuinely with guests, employees and other departments.
- Maintains a professional image at all times that falls within the hotel and company guidelines for appearance and dress code.
- Demonstrates teamwork by co-operating and assisting employees as needed.
- Manages and oversees their reviews, training, and development of staff to achieve quality service standards.
- Oversees packaging procedures, from receiving to delivering to the guests.
- Oversees and participates in guest registration.
- Motivates staff and establishes a productive environment
- Is knowledgeable of hotel property, amenities, area attractions, and transportation
- Oversees Night Audit procedures
- Maintains procedures for security of monies, guest security, and emergency procedures
- Strives to increase the level of guest satisfaction by delivery of an improved product through employee development and quality image.
- Responds quickly to guest requests or complaints in a friendly manner and appropriate action is taken.
- Follows up to ensure guest satisfaction.
- Fulfills Manager on Duty Shifts.
- Performs any other duties assign by his/her manager.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Number of Employees
501-1,000 employees
