Hotel Front Office Manager - Hilton Garden inn Buffalo Downtown

Hamister Group • Buffalo, NY

59d • Onsite

About The Position

Join our team at the Hilton Garden Inn Buffalo Downtown, located in the heart of the city’s business and entertainment district! We’re seeking a motivated Front Office Manager to lead our guest services team and deliver exceptional Hilton hospitality.

Requirements

• Previous hotel front office supervisory or management experience required
• Strong leadership, communication, and problem-solving skills
• Flexible availability, including weekends and holidays

Nice To Haves

• Hilton PEP experience preferred

Responsibilities

• Oversee daily front desk operations and staff performance
• Train, schedule, and support front office associates
• Ensure smooth check-in/check-out and accurate billing
• Handle guest inquiries, feedback, and service recovery
• Collaborate with other departments to enhance the guest experience

Benefits

• Competitive pay and benefits
• Hilton Team Member travel discounts
• Paid time off and advancement opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed
• Number of Employees: 501-1,000 employees