Front Office Manager
About The Position
Responsible for overseeing the daily operations of the front desk; ensuring excellent guest service, smooth check-in/out processes, and efficient management of reservations and guest inquiries. This role includes supervising front desk staff, handling guest concerns, maintaining hotel policies and optimizing front office operations to enhance overall guest satisfaction. PYRAMID GLOBAL HOSPITALITY® is a trailblazer in the development, management, marketing and owner‐advisory services of resorts, hotels, conference centers and exclusive private clubs. PYRAMID’S distinguished and proven reputation is deeply‐rooted in core values that are focused and aligned with a people-first mentality. The company leadership and valued associates are passionately committed to delivering the industry’s most authentic, enchanted, soulful, vibrant, unrivaled and memory‐making experience. PYRAMID’S progressive “Be The Difference” culture and values are a cornerstone to the company’s nearly 40 years of extraordinary achievement and prosperity. Many properties have been recognized with prestigious national and international awards.
Responsibilities
- Oversees the daily front desk operations including check-ins, check-outs, reservations and guest inquiries.
- Ensure all front desk procedures align with hotel policies and brand standards.
- Maintain accuracy with guest records, billing and payment processing.
- Oversee cash handling procedures, deposits and billing accuracy.
- Coordinate with housekeeping and maintenance teams to ensure room readiness and guest satisfaction.
- Foster a positive work environment and promote teamwork among associates.
- Monitor staff performance and provide coaching and feedback.
- Recruit, train, schedule and supervise front desk associates.
- Address and resolve guest complaints and special requests promptly and professionally.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
