Front Office Manager - Centennial

Davidson Hospitality Group•Spokane, WA

22d•$55,000 - $60,000

About The Position

The Centennial Hotel is a premier hotel nestled in the heart of downtown Spokane, offering a dynamic and thriving work environment for those seeking a fulfilling career in hospitality. As a job applicant, joining the team at The Centennial Hotel means being part of a renowned property known for its elegant design, exceptional service, and prime location in the vibrant city of Spokane. The hotel offers a range of employment opportunities, from guest services to food and beverage, events, and more, providing a diverse and rewarding career path. The Centennial Hotel is committed to creating a culture that values teamwork, professionalism, and outstanding guest experiences. Employees can expect to work in a welcoming and inclusive environment, where they can showcase their skills, grow their career, and be part of a team that delivers exceptional service to guests. Joining the team at The Centennial Hotel presents a unique opportunity to be part of a distinguished hotel that is a pillar of the Spokane hospitality industry. The Front Office Manager must demonstrate a commitment to customer service by soliciting and responding promptly to guest needs. Ensure all members of the Front Office staff, including new hires, are trained to meet standards of each component. Empower staff to deliver exceptional customer service, meeting or exceeding budgeted profit and margin of the department. Prepare annual departmental budget that accurately reflects the hotel's operations plan. Manage human resources functions including recruiting, selection, orientation, training, coaching, performance reviews, recognition programs, maintain a skilled and motivated workforce.

Requirements

College level reasoning, math, and language skills.
Two years prior departmental management experience in front office or related disciplines.
Time management and negotiation skills.
Ability to manage and lead each discipline of the department independently.
Ability to manage according to employment and Innkeeper laws of the jurisdiction.
Prior cash handling experience necessary.
Ability to communicate effectively with the public and other employees.
Read, write and speak English fluently.
Computer experience required.
No employee will pose a direct threat to the health/safety of self or others.