Front Office Manager

Journal Hotels • Los Angeles, CA

4d

About The Position

The Hollywood Roosevelt is an iconic hotel located on the Hollywood Walk of Fame, dating back to the Golden Era of Hollywood. Built in 1927, the hotel has hosted legendary stars such as Marilyn Monroe, Charlie Chaplin, and Clark Gable. As a full-service lifestyle hotel, The Hollywood Roosevelt offers guests an authentic Hollywood experience that honors its rich history while delivering a modern interpretation of a classic original.

We are currently seeking a Front Office Manager to join our Hotel Leadership Team and oversee Front Office operations, including the Front Desk, Concierge, and Bell departments.

The Front Office Manager is responsible for the overall management, direction, and performance of Front Office operations while maintaining the highest level of guest satisfaction. This role oversees departmental forecasting, budgeting, and P&L performance, with a strong focus on profitability, labor efficiency, and cost controls.

You will work closely with the Director of Revenue to forecast and analyze room rates, reservation pace, and weekly pickup, while participating in weekly revenue meetings. The role includes managing payroll, supplies, scheduling, reporting, and daily operational procedures to ensure smooth department performance.

The Front Office Manager will also lead daily departmental lineups, conduct walkthroughs, ensure accurate reporting, and maintain compliance with all financial, safety, and security policies. Guest engagement is a key focus, including responding to feedback, resolving concerns, and empowering associates to deliver exceptional service.

Requirements

• strong financial acumen
• sound judgment
• excellent verbal and written communication skills
• highly organized
• adaptable
• able to manage competing priorities in a fast-paced environment
• ability to build morale
• foster teamwork
• support associates at all levels through training, recognition, coaching, and discipline when necessary
• strong understanding of operational policies, safety procedures, and confidentiality standards
• ability to meet deadlines amid frequent changes and unexpected events

Responsibilities

• overall management, direction, and performance of Front Office operations
• oversee departmental forecasting, budgeting, and P&L performance
• work closely with the Director of Revenue to forecast and analyze room rates, reservation pace, and weekly pickup
• managing payroll, supplies, scheduling, reporting, and daily operational procedures
• lead daily departmental lineups
• conduct walkthroughs
• ensure accurate reporting
• maintain compliance with all financial, safety, and security policies
• responding to feedback, resolving concerns, and empowering associates to deliver exceptional service.

Benefits

• opportunity to be part of a legendary property with deep roots in Hollywood history
• team members contribute to a hotel that blends timeless glamour with modern hospitality

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed