Front Office Manager
About The Position
At Fairmont, our passion is to connect our guests to the very best of our destinations. Our hotels offer guests extraordinary places, created by combining unique architecture, expressive décor and artistry and magnificent features. Add engaging service and the result is an unforgettable guest experience. Fairmont Chicago, Millennium Park features beautifully appointed, extraordinarily spacious guestrooms and spectacular suites, including 83 newly renovated rooms and Fairmont Gold Lounge along with our recently launched pan-Latin Restaurant in partnership with Richard Sandoval Hospitality. Fairmont Chicago, Millennium Park offers a superior and distinctive array of amenities and services, including seasonal pop-ups and luxury event space. Reporting to the Director of Front Office, your responsibilities and essential job functions include but are not limited to the following: Lead and manage all aspects of the Rooms departments and ensure all service standards are followed with professional, friendly and engaging service Provide leadership while fostering a compassionate, collaborative work environment Handle guest concerns and react quickly, tracking and notifying proper areas to guarantee memorable moments for our guests Maximize rooms revenue through participating in upsells, loyalty enrollments, and supporting agreed upon Revenue Management strategies and practices Responsible for all hotel operations during overnight shift hours, focusing on front office operations, night audit and hotel safety/security Ensure timely, accurate and complete reporting of daily operational packets, in compliance with prescribed auditing guidelines What is in it for you: Employee benefit card offering discounted rates in Accor worldwide Learning programs through our Academies Opportunity to develop your talent and grow within your property and across the world! Ability to make a difference through our Corporate Social Responsibility activities Competitive wages and benefits
Requirements
- High school Diploma or equivalent education required. Bachelor’s Degree preferred.
- 2-4 years of experience in leadership role, or equivalent
- Ability to perform and oversee nightly audit functions including balancing daily revenue and posting corrections.
- Skilled in handling guest complaints professionally and diplomatically during minimal staffing hours.
- Comfortable working independently and making critical decisions without upper management onsite.
- Strong knowledge of hotel operations including Front Desk, Concierge, Bell, Guest Services and solid knowledge of front desk protocol and experience working with high profile guests.
- Strong knowledge of property management systems such as Opera, SynXis.
- Strong verbal and written communication skills in English.
- Must be able to stand or walk a minimum eight-hour shift.
- Must be observant and quick to respond to various situations while also multitasking and handling stressful situations.
- Must be able to twist, tow (push or pull), reach, bend climb and carry objects as necessary.
- Ability to push 20lbs+ consistently.
- Working knowledge of federal, state and local laws governing equal employment opportunity and civil rights, occupational safety and health, wage and hour issues, and labor relations.
Responsibilities
- Lead and manage all aspects of the Rooms departments and ensure all service standards are followed with professional, friendly and engaging service
- Provide leadership while fostering a compassionate, collaborative work environment
- Handle guest concerns and react quickly, tracking and notifying proper areas to guarantee memorable moments for our guests
- Maximize rooms revenue through participating in upsells, loyalty enrollments, and supporting agreed upon Revenue Management strategies and practices
- Responsible for all hotel operations during overnight shift hours, focusing on front office operations, night audit and hotel safety/security
- Ensure timely, accurate and complete reporting of daily operational packets, in compliance with prescribed auditing guidelines
Benefits
- Employee benefit card offering discounted rates in Accor worldwide
- Learning programs through our Academies
- Opportunity to develop your talent and grow within your property and across the world!
- Ability to make a difference through our Corporate Social Responsibility activities
- Competitive wages and benefits
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
