Front Office Manager
About The Position
Are you ready to step into the world of hospitality excellence? Join us at voco | The Clair - Cincinnati Downtown and become part of a team dedicated to providing exceptional guest experiences. As a Front Office Manager, you will be at the forefront of our guests' journey, ensuring their stay is seamless and memorable. Your role will encompass overseeing daily operations, managing reservations, and leading a team committed to delivering top-notch service. At voco | The Clair - Cincinnati Downtown, we value professionalism, attention to detail, and a passion for hospitality. With a competitive hourly salary of $17- $20, you will have the opportunity to showcase your leadership skills and contribute to creating a welcoming environment for our valued guests. Join us in shaping unforgettable stays for our guests and be a key player in our success story.
Requirements
- 2+ years of experience in front office management or related roles.
- Strong organizational and time management skills.
- Excellent communication and customer service abilities.
- Proficiency in hotel front desk operations.
- US work authorization and the ability to pass a Front Desk Hotel Skills Assessment.
Responsibilities
- Oversee front desk operations and ensure seamless check-in and check-out processes.
- Manage hotel reservations and room assignments efficiently to maximize occupancy rate.
- Train, schedule, and supervise front desk staff to provide exceptional guest service.
- Handle guest inquiries, concerns, and complaints professionally and resolve issues promptly.
- Maintain accurate records of guest payments, invoices, and financial transactions.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
Number of Employees
5,001-10,000 employees
