Front Office Manager

Davidson Hospitality Group•Phoenix, AZ

About The Position

Join our dynamic team as a Front Office Manager and create unforgettable experiences for our guests! We are seeking a driven and enthusiastic individual to lead our front desk operations, ensuring top-notch customer service and efficient daily operations. In the role of Front Office Manager, you will lead a team of front desk agents and collaborate with diverse departments to ensure a seamless and exceptional guest experience. You will manage various human resources functions, including recruitment, selection, orientation, training, coaching, performance reviews, and recognition programs, while maintaining a skilled and motivated workforce. If you are passionate about hospitality and thrive in a fast-paced environment, we invite you to apply for this exciting opportunity!

Requirements

2+ years of experience in hotel front desk management/supervisory operations or related field
Strong leadership and management skills
Excellent communication and interpersonal skills
Read, write and speak English fluently
Proficient in hotel management software and Microsoft Office
Detail-oriented and able to multi-task effectively
Customer service oriented and committed to providing exceptional guest experiences
Computer experience required
Proficient in Opera PMS, Micros & Microsoft Office
Prior cash handling experience necessary
Ability to work flexible hours, including weekends and holidays as needed

Responsibilities

Lead front desk operations
Ensure top-notch customer service
Ensure efficient daily operations
Lead a team of front desk agents
Collaborate with diverse departments to ensure a seamless and exceptional guest experience
Manage various human resources functions, including recruitment, selection, orientation, training, coaching, performance reviews, and recognition programs
Maintain a skilled and motivated workforce