Temporary - Front Office Manager, voco - The Shelby Myrtle Beach

Hotel Equities•Myrtle Beach, SC

20h•$50,000 - $60,000•Onsite

About The Position

As the Front Office Manager for VOCO - The Shelby, Myrtle Beach, your passion for making sure that everyone is having a great time will parallel your passion for delivering exceptional experiences for our guests and local community. Your role will go beyond managing, it’s about curating a space where guests will connect with great food, fellow travelers, local culture and where our team is inspired to bring their best every day and share that enthusiasm with our guests. As the Front Office Manager at VOCO – The Shelby, you will lead the guest experience from booking to departure, ensuring every interaction is seamless, personalized, and memorable. You will empower your team to deliver attentive, authentic service while curating unique experiences that reflect the essence of our brand. By anticipating guest needs and fostering meaningful connections, you’ll create lasting impressions and elevate the overall stay. Your passion for local culture, food, music, and outdoor adventures will position you as the go-to source for insider recommendations, enriching each guest’s experience with the best of the community and beyond. Beyond overseeing daily operations, you will collaborate across departments to develop and execute year-round experiences for both guests and the local community. Your leadership will inspire your team to exceed expectations while maintaining budget goals and profitability. Through your enthusiasm and creative energy, you will set the tone for an exceptional, guest-centered experience at VOCO – The Shelby, ensuring every visitor feels connected to the magic of the destination.

Requirements

Strong leadership and organizational skills.
Service-oriented with exceptional customer service and sales skills.
Ability to multitask in a fast-paced environment.
Excellent interpersonal and communication skills.
Upholds the brand's authentic, approachable, adventure-curious, and sociable characteristics.
Must be able to work weekend and evening shifts, including Fridays & Saturdays and during music series and events as needed.
Must be able to speak, read, write and understand the primary language(s) used in the workplace.
Must be able to read and write to facilitate the communication process.
Requires good communication skills, both verbal and written.
Must possess basic computational ability.
Must possess basic computer skills.
Extensive knowledge of the hotel, its services and facilities; General knowledge of the city where hotel is located and its attractions.
Most work tasks are performed indoors. Temperature is moderate and controlled by hotel environmental systems.
Must be able to stand and exert well-paced mobility for up to 4 hours in length. Length of time of these tasks may vary from day to day and task to task.
Must be able to exert well-paced ability to reach other departments of the hotel on a timely basis.
Must be able to lift up to 15 lbs. occasionally.
Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability and visual acuity.
Talking and hearing occur continuously in the process of communicating with guests, supervisors and subordinates
Vision occurs continuously with the most common visual functions being those of near vision and depth perception.
Ability to spend extended lengths of time viewing a computer screen.
Requires manual dexterity to use and operate all necessary equipment.
Must have finger dexterity to be able to operate office equipment
Being passionate about people and service.
Strong communication skills are essential when interacting with guests and employees.
Reading and writing abilities are used often when completing paperwork, logging issues/complaints/requests/ information updates, etc.
Basic math skills are used frequently when handling cash or credit.
Problem-solving, reasoning, motivating, and training abilities are often used.
Have the ability to work a flexible schedule including nights, weekends and/or holidays

Responsibilities

Manages Front Office, ensuring alignment with brand values and guidelines, impeccable and approachable guest service, and efficient and effective processes that enable a strong financial adherence to budgeted expectations.
Maintain a mastery of knowledge of all room and experience features, guest amenities, services, hours of operations, packages, promotions, and availability, and train your team in the same.
Oversees scheduling, front office budgeting, ordering and supply inventory for front office.
Monitor and ensure all cashier and financial procedures are in accordance with accounting policies and standards to include shortage/overages, late charges, cancellation/no shows, upgrades, retail, petty cash/ paid outs, adjustments, posting charges, etc.
Tours and visually inspects the entry and lobby daily.
Monitors experiential touchpoints, cleanliness, and quality of product and service.
Demonstrates leadership through effective communication and interpersonal skills.
Encourages trust, respect, and cooperation among team members.
Coaches and develops team members.
Models appropriate behaviors and fosters a culture of excellence.
Collaborate closely with housekeeping, maintenance, food and beverage, revenue, marketing, sales and catering, managers and teams.
Leads daily morning meetings with Front Desk and Housekeeping staff, provides ongoing training, and conducts weekly walk-throughs with the General Manager and Property Engineer to ensure operational success.