Front Office Manager

Marriott•Doral, FL

19h•$60,000 - $75,000

About The Position

We are seeking a dynamic and service-driven Dual Front Office Manager to oversee front office operations at our dual-brand Marriott property: Aloft and Element Miami Doral. This role is responsible for ensuring exceptional guest experiences, efficient daily operations, and strong team leadership across both hotels. The ideal candidate is bilingual (English/Spanish), highly organized, and experienced in managing high-volume, service-focused environments.

Requirements

Minimum 5 years of experience in hospitality, with at least 2 years in a supervisory or management role
Previous experience in front office operations (preferably Marriott or dual-property experience)
Proficiency in Lightspeed PMS required
Bilingual (English & Spanish) required
Strong leadership, communication, and problem-solving skills
Ability to work in a fast-paced, multi-property environment
Flexible schedule, including weekends and holidays

Responsibilities

Oversee all front office operations for both Aloft and Element properties
Ensure outstanding guest service and satisfaction, handling escalations and resolving guest concerns promptly
Lead, train, and motivate front desk teams to deliver Marriott brand standards
Manage daily operations including: Check-in/check-out processes Room assignments and inventory control Cash handling and audit support
Monitor and improve guest satisfaction scores (GSS, reviews, loyalty recognition)
Coordinate with housekeeping, maintenance, and other departments to ensure seamless operations
Maintain compliance with Marriott policies, procedures, and brand standards
Prepare schedules, manage labor costs, and support payroll processes
Assist with forecasting, budgeting, and reporting
Ensure proper use and optimization of Lightspeed PMS