Front Office Manager
About The Position
A Kolter Hospitality Front Office Manager delivers service excellence to our guests by assisting the General Manager in creating a comfortable and welcoming environment, that promotes quality service and guest satisfaction. This position is responsible for managing the front office operations for the hotel. The role involves managing all aspects of front desk operations, ensuring exceptional guest service, handling guest issues, and overseeing the front office team's hiring, training, coaching, and discipline. The manager also assists with scheduling, payroll, ensuring adherence to company policies, brand standards, and financial record-keeping. They are expected to be effective in problem-solving, positive, committed to company success, honorable, and eager to grow, while passionately providing personalized guest service.
Requirements
- Able to work most weekends and holidays.
- Report to work on time and in professional attire.
- Knowledge and/or ability to operate a computer.
- Three (3) plus years of relevant experience in the hotel industry.
Nice To Haves
- Bachelor’s degree preferably hotel management or equivalent education
Responsibilities
- Manage all aspects of front desk operations for assigned shift.
- Ensure all front office team members deliver the brand promise and provide exceptional guest service.
- Assist in greeting and checking in guests.
- Handle all guest issues in a courteous and efficient manner ensuring problem resolution is satisfactory.
- Responsible for the hiring, training, and coaching and discipline of the front office team.
- Assist with weekly schedules to ensure they reflect business needs and are adjusted accordingly.
- Assist in ensuring an accurate payroll of front office department.
- Ensure front office team members are in proper uniform and adhere to the Company’s grooming standards.
- Ensure all brand standard training for the front office team is completed within the required time frame as dictated by the Brand.
- Ensure company policies are adhered to, relating to financial record keeping, money handling and licensing including timely and accurate report of financial information.
- Ensure daily arrival of VIP’s, special request rooms, long stay guest rooms are pre-blocked in advance.
- Work with housekeeping and engineering to block rooms as necessary for maintenance.
- Report any items in need of repair.
- Follow all safety procedures while working.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
Number of Employees
11-50 employees
