Front Office Manager
About The Position
Responsible for coordinating day to day activities of the front desk, bell, call center, reservation staff, and gift shop operations. Maximize total hotel occupancy, cash revenue and ADR. Partner with sales to achieve maximum profitability of the hotel. Perform ordering, pricing, and merchandising functions based on property decisions. Interview, hire, train, discipline, schedule and evaluate work performance of Front Desk, Bell and Gift Shop/Retail team members. Utilize Kronos system to monitor employee payroll. Provide input for budget. Strong in communication skills for discussing business strategy to different departments. Provide RMS systems and analysis expertise for hotel, marketing and sales group to achieve overall hotel profit objective. Monitor & adjust room rates based on RMS recommendation. Make adjustments to RMS system configuration files (discount factors, expenses) based on market dynamics. Access LMS, RMS and Oasis systems and be able to make informed decisions regarding comped, discounted and full rate rooms for hotel guests. Monitor and review with staff, call center statistics and maintain acceptable ratings. Maintain and monitor success of Channel Manager. Use RM reports and ad hoc analysis to maintain and improve hotel objectives. Oversight of orders, pricing, and maintaining inventory records of retail merchandise. Analyze inventory levels; communicate with vendors, complete purchase orders, knowledge of general inventory and receiving orders. Assists in overseeing the condition of the Hotel and Gift Shop. Assists in planning and the execution of strategies to improve upon the Hotel and Gift Shop financials. Other duties as assigned by Management.
Requirements
- Possess ability to add, subtract, audit accounts and credit card transactions using electronic draft systems.
- Experience utilizing database query tools. Knowledge of all windows-based programs preferred.
- Able to operate LMS, Oasis, RMS computer systems.
- Preferred minimum 2 years Supervisor/Management experience.
- Strong interpersonal skills to deal with various levels of management.
Nice To Haves
- Revenue Management experience preferred.
- Bachelor's Degree in Business, Hospitality, Economics or Finance preferred
Responsibilities
- Coordinating day to day activities of the front desk, bell, call center, reservation staff, and gift shop operations
- Maximize total hotel occupancy, cash revenue and ADR
- Partner with sales to achieve maximum profitability of the hotel
- Perform ordering, pricing, and merchandising functions based on property decisions
- Interview, hire, train, discipline, schedule and evaluate work performance of Front Desk, Bell and Gift Shop/Retail team members
- Utilize Kronos system to monitor employee payroll
- Provide input for budget
- Discuss business strategy to different departments
- Provide RMS systems and analysis expertise for hotel, marketing and sales group to achieve overall hotel profit objective
- Monitor & adjust room rates based on RMS recommendation
- Make adjustments to RMS system configuration files (discount factors, expenses) based on market dynamics
- Access LMS, RMS and Oasis systems and be able to make informed decisions regarding comped, discounted and full rate rooms for hotel guests
- Monitor and review with staff, call center statistics and maintain acceptable ratings
- Maintain and monitor success of Channel Manager
- Use RM reports and ad hoc analysis to maintain and improve hotel objectives
- Oversight of orders, pricing, and maintaining inventory records of retail merchandise
- Analyze inventory levels; communicate with vendors, complete purchase orders, knowledge of general inventory and receiving orders
- Assists in overseeing the condition of the Hotel and Gift Shop
- Assists in planning and the execution of strategies to improve upon the Hotel and Gift Shop financials
- Other duties as assigned by Management
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Manager
Industry
Accommodation
