Front Office Manager

Peregrine Hospitality•Napa, CA

8h•$75,000 - $80,000

About The Position

The purpose of this position is to assist the Director of Front office with running the efficient and smooth Front Office operation. Essential Functions Must adhere to the company’s Service culture – 4 Keys to creating guests for life. Must align with Peregrine Hospitality TBO Strategy and focus on recruiting and retaining top talent. Must participate in all resort required meetings and trainings. Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform/business attire and nametag. Must be able to effectively communicate both verbally and written with all level of employees and guests in an attentive, friendly, courteous and service oriented manner. Have a thorough knowledge of HMS system and able to train others. Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner. Must have through knowledge of Front Desk operations including and not limited to Front desk, PBX, bell/valet, be able to troubleshoot issues that arise and provide solutions. Maintains close communication with the Director of Front Office and other department heads. Assistance in developing annual budget and preparation of action plans. Participate in monthly forecasting and weekly scheduling; daily reviews, operating results and take immediate corrective action as required. Monitor oversold dates to ensure the maximization of rooms revenue. Maximize room revenue and occupancy by reviewing status daily. Analyze rate variance, monitor credit report, and maintain close observation of daily house count. Maintains high visibility with team members and guests. Respond to all guest requests in accordance with Silverado guidelines. Monitor all V.I.P.'s, special guests, and requests. Motivate, coach, counsel and discipline all Front Office personnel according to resort standards. Conduct walk-throughs of public areas and guestrooms to ensure that cleanliness and maintenance standards are met. Abide by all resort policies and safety rules. Perform other duties as requested by management.

Requirements

Minimum of 1 year of Front Office management experience.
Must be able to multitask and possess strong communication and interpersonal skills.
Strong public relations skills (especially in relation to resort guests).

Nice To Haves

Proficiency in Microsoft Office applications is preferred.

Responsibilities

Assist the Director of Front office with running the efficient and smooth Front Office operation.
Adhere to the company’s Service culture – 4 Keys to creating guests for life.
Align with Peregrine Hospitality TBO Strategy and focus on recruiting and retaining top talent.
Participate in all resort required meetings and trainings.
Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform/business attire and nametag.
Effectively communicate both verbally and written with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
Have a thorough knowledge of HMS system and able to train others.
Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
Have through knowledge of Front Desk operations including and not limited to Front desk, PBX, bell/valet, be able to troubleshoot issues that arise and provide solutions.
Maintains close communication with the Director of Front Office and other department heads.
Assistance in developing annual budget and preparation of action plans.
Participate in monthly forecasting and weekly scheduling; daily reviews, operating results and take immediate corrective action as required.
Monitor oversold dates to ensure the maximization of rooms revenue.
Maximize room revenue and occupancy by reviewing status daily.
Analyze rate variance, monitor credit report, and maintain close observation of daily house count.
Maintains high visibility with team members and guests.
Respond to all guest requests in accordance with Silverado guidelines.
Monitor all V.I.P.'s, special guests, and requests.
Motivate, coach, counsel and discipline all Front Office personnel according to resort standards.
Conduct walk-throughs of public areas and guestrooms to ensure that cleanliness and maintenance standards are met.
Abide by all resort policies and safety rules.
Perform other duties as requested by management.