Front Office Manager

Marriott Hotels Resorts • Orlando, FL

20d • $60,000 - $73,000

About The Position

Marriott Orlando Downtown is seeking a dynamic and experienced Front Office Manager to lead our front desk team and ensure exceptional guest experiences. The successful candidate will oversee daily operations, maintain high standards of customer service, and collaborate with other departments to create a welcoming and efficient environment for our guests.

Requirements

• Proven experience as a Front Office Manager or similar role in the hospitality industry.
• Excellent leadership and interpersonal skills.
• Strong problem-solving abilities and attention to detail.
• Ability to work under pressure and handle difficult situations with professionalism.
• Proficient with front office software and Microsoft Office Suite.
• Flexibility to work various shifts, including weekends and holidays.
• High school diploma or equivalent; a degree in Hotel Management or related field is a plus.

Nice To Haves

• a degree in Hotel Management or related field

Responsibilities

• Manage and supervise front office staff, including hiring, training, and scheduling.
• Oversee guest check-in and check-out processes, ensuring smooth and efficient service.
• Address and resolve guest complaints in a professional and timely manner.
• Maintain accurate records of daily operations and report to senior management.
• Coordinate with housekeeping, maintenance, and other departments to fulfill guest needs.
• Monitor and manage inventory of front office supplies and equipment.
• Implement and uphold hotel policies and procedures related to front office operations.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees