Front Office Manager

COMMONWEALTH LODGING MANAGEMENT LLC • Norfolk, VA

1d • Onsite

About The Position

We are seeking a Front Office Manager to be the first point of contact for guests and lead front desk operations. This role involves delivering exceptional guest service, resolving concerns, and leading, training, scheduling, and developing Front Office staff. The manager will also oversee reservations, forecasting, budgeting, and inventory, while maximizing revenue and controlling costs. The position requires upholding a commitment to hospitality 24/7, 365.

Requirements

• High school diploma or GED required
• 1–2 years of customer service or management experience
• Strong computer skills
• Sound decision-making, problem-solving, and writing skills
• Strong verbal and written English communication skills
• Physically able to lift 25 lbs, push/pull up to 100 lbs, and remain on feet up to 8 hours
• Comfortable working throughout all hotel areas in varying conditions
• Flexible availability, including nights, weekends, and holidays
• Knowledge of the local area
• Customer-focused with the ability to suggestively sell

Nice To Haves

• College preferred
• Hotel experience a plus
• Microsoft Office & hotel systems preferred
• Yield management experience preferred

Responsibilities

• Deliver exceptional guest service and resolve concerns
• Lead, train, schedule, and develop Front Office staff
• Oversee reservations, forecasting, budgeting, and inventory
• Maximize revenue while controlling costs
• Uphold our commitment to hospitality—24/7, 365

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 1-10 employees