Front Office Manager

Marriott Hotels Resorts•West Palm Beach, FL

11d•$62,000 - $66,000

About The Position

At The Ben, the front desk is more than a check-in point—it is the heart of our guest experience, where first impressions are made and lasting memories begin. As Front Office Manager, you are the architect of this experience, orchestrating every detail with elegance, precision, and care. You lead a team of ambassadors who embody warmth, sophistication, and attentiveness, ensuring that each guest encounter feels personal and effortless. From anticipating needs before they arise to resolving challenges with poise, your role shapes the narrative of every stay. This is a position for a proactive, inspirational leader who thrives on creating seamless, story-worthy experiences in a dynamic, luxury environment.

Requirements

3+ years of experience in a supervisory or management role in a front office or hospitality environment.
Proven ability to lead, coach, and motivate a high-performing team.
Exceptional communication, interpersonal, and problem-solving skills.
Strong organizational skills with attention to detail and operational excellence.
Ability to remain calm, professional, and proactive in a fast-paced luxury environment.
Flexible schedule including evenings, weekends, and holidays as required.

Nice To Haves

Experience with GXP, Lightspeed, or similar property management systems is a plus.

Responsibilities

Oversee all front office operations to ensure exceptional guest satisfaction.
Address guest complaints, requests, and inquiries promptly, professionally, and with warmth.
Ensure VIPs and returning guests receive tailored, personalized service.
Maintain the highest standards of guest service and hospitality across the team.
Recruit, train, and mentor front office staff to uphold The Ben’s luxury service standards.
Conduct regular performance evaluations, providing constructive feedback and coaching.
Foster a collaborative, motivated, and positive work environment.
Schedule staff to ensure appropriate coverage and operational efficiency.
Monitor daily front desk activities, ensuring smooth and organized operations.
Maintain a polished, welcoming, and impeccably organized front office environment.
Implement and enforce standard operating procedures for consistency and excellence.
Coordinate with other hotel departments to ensure seamless guest experiences.
Oversee front office budget and manage expenses responsibly.
Ensure accurate billing, cash handling, and credit card transactions.
Prepare and analyze financial reports related to front office operations.
Ensure efficient use of hotel management software and systems.
Train staff on new systems, updates, and technology.
Troubleshoot and resolve front office technology issues promptly.
Ensure adherence to all hotel policies, procedures, and brand standards.
Maintain knowledge of local health, safety, and regulatory requirements.
Implement and monitor safety protocols to protect guests and staff.