Front Office Manager

Embassy Suites Blue Ash • Blue Ash, OH

30d

About The Position

The Hotel Front Office Manager plays a crucial role in ensuring the smooth operation of the front office and delivering exceptional guest experiences. This position involves overseeing all front desk activities, managing staff, and ensuring high standards of customer service. The ideal candidate will possess strong hospitality management skills and a passion for providing outstanding guest services.

Requirements

• Proven experience in hospitality management or hotel management roles is preferred.
• Strong customer service skills with a focus on guest satisfaction.
• Proficiency in phone systems and excellent phone etiquette is essential.
• Multilingual or bilingual abilities are a plus for enhancing communication with diverse guests.
• Ability to work effectively under pressure while maintaining a positive attitude.
• Strong organizational skills with attention to detail in managing reservations and staff schedules.
• Excellent interpersonal skills to foster a welcoming environment for guests and staff alike.

Responsibilities

• Supervise and coordinate daily front office operations, including check-in/check-out procedures.
• Manage and train front desk staff to ensure excellent customer service and adherence to hotel policies.
• Handle guest inquiries, complaints, and feedback with professionalism and efficiency.
• Maintain accurate records of room availability, reservations, and billing information.
• Implement effective phone etiquette practices to enhance guest communication.
• Collaborate with other departments to ensure seamless operations and guest satisfaction.
• Monitor performance metrics and implement strategies for improvement in guest services.
• Ensure compliance with hotel standards, safety regulations, and quality assurance protocols.
• Manage the hotel market's food & beverage through inventory control and ordering.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed