Front Office Manager/Renaissance St. Louis Airport

StepStone Hospitality•St. Louis, MO

About The Position

We are seeking a dynamic and service-driven Front Office Manager to lead the daily operations of the Front Desk, Guest Services, and related areas at our full-service Renaissance hotel. This role is responsible for delivering exceptional guest experiences, driving team performance, and ensuring operational excellence aligned with brand standards. The ideal candidate is a hands-on leader who thrives in a fast-paced environment, values personalized service, and is passionate about creating memorable stays for guests.

Requirements

Must have a comprehensive knowledge of all hotel departments and functions.
Must have a comprehensive knowledge applicable Federal, state, and local health, safety, and legal regulations.
Must have exceptional mathematical and computer skills.
High school education and relevant training and experience required.
Ability to timely obtain any required licenses or certificates.
CPR training required; first aid training preferred.
Minimum lifting of 20 pounds.
Pushing, bending, stooping, upward reaching, manual dexterity.
Hearing, writing, typing.
Minimum pulling of 20 pounds.
Other duties may be assigned.

Nice To Haves

Additional education preferred.
Additional language ability preferred.
first aid training preferred.

Responsibilities

Maintain standards of quality guest service.
Achieve budgeted revenues and expenses and maximize profitability related to the guest services department.
Develop short- and long-term financial and operational plans for the guest service department that relate to the overall objectives of the hotel.
Maintains proper supervision over all aspects of front office operations up to but not limited to front desk, PBX, shuttle drivers, & security.
Oversees all problem resolution matters in the absence of GM & Director of Rooms.
Increase the level of guest satisfaction by delivering an exceptional product through employee development.
Manage the reservation function to maintain the highest possible room occupancy and average daily rate through suggestive selling by associates.
Maintain and correct procedures for credit control, financial transactions, security of financial assets, and guest security.
Respond and resolve guest requests, complaints, or questions in a courteous and timely manner.
Ability to accurately use various office and accounting software.