Front Office Manager - Franchise

Hilton Technologies • Cuyamungue, NM

2d

About The Position

Manages Front Office Operations to ensure profitability, control costs, and quality standards to ensure total guest satisfaction. Oversees room reservations, front office systems, supplies inventory, scheduling, forecasting, and department budget to maximize revenue. Compiles and prepares financial reports, including rate and availability calendar. Interviews, trains, supervises, counsels, schedules, and evaluates staff. Provide leadership and guidance to Front Office staff, ensuring consistent quality service is provided.

Requirements

• Must be at least 21 years of age
• Basic mathematical comprehension to understand and interpret numbers as they apply to operations in hotels.
• Ability to read, write, speak, and understand the English language to communicate effectively with guests and employees.
• Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact, and diplomacy to defuse anger, collect accurate information, and resolve conflicts.
• Ability to analyze information and make effective judgments.
• Ability to access and accurately input information using a moderately complex computer system.
• High School Diploma or GED.
• One-year previous management experience in either retail, hospitality, customer service, or similar field preferred
• Valid driver’s license required
• Some travel is required.

Nice To Haves

• Four-year college degree preferred.

Responsibilities

• Encourages a team spirit amongst staff members with leadership and guidance.
• Communicates effectively both verbally and in writing to provide clear direction to staff. Assigns and instructs guest service, front office, reservations, and front desk agents in the details of work. Observes performance and encourages improvement.
• Uses creative management skills to solve problems. Ensures compliance with Hilton standards to ensure consistent, high-quality guest relations.
• Manages desk through times of stress, emergencies resolve guest concerns and implements resolutions using discretion and judgment.
• Greets customers immediately with a friendly and sincere welcome, uses a positive and clear speaking voice, listens to and understands requests, issues, and situations from both guests and team members.
• Handles guest relocations as required.
• Prepares daily forecast of expected arrivals and departures.
• Other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 501-1,000 employees