Front Office Manager

Grande Colonial • La Jolla, CA

16d • $70,000 - $75,000

About The Position

SUMMARY Responsible for the day-to-day management of all Front Office operations, including Front Desk, Reservations, Bell Stand, and Valet services.

Responsibilities

• Ensure smooth and efficient Front Office operations, including proper check-in/check-out procedures, reservations handling, bell services, and valet operations.
• Oversee guest service to ensure guest expectations are consistently met and exceeded.
• Receive, respond to, and follow up on guest feedback.
• Monitor reservation sales calls and provide coaching and performance feedback to staff.
• Supervise cash and charge transactions, ensuring accuracy of financial records and daily balances.
• Prepare, implement, and monitor department procedures; communicate and interpret company policies; and enforce safety regulations.
• Assist in implementing the company’s revenue management strategies.
• Serve as Manager on Duty when assigned.
• Attend and participate in meetings, training sessions, and other management activities.
• Assist with preparation of budgets, forecasts, and departmental reports (e.g., P&L, labor reports).
• Assist with managing and troubleshooting hotel systems to ensure functionality and accuracy.
• Train new and existing Front Office staff.
• Ensure accuracy of time edits and staff scheduling.
• Monitor and maintain adequate inventory of Front Office supplies and reorder as needed.
• Must be available to work mornings, evenings, weekends, and holidays as required.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed