Front Office Manager at Fairfield Inn & Suites West Des Moines

PM Hotel Group•West Des Moines, IA

26d

About The Position

You will be at the center of the hotel's universe - the front office. You will have the responsibility of leading the front desk team so it runs smoothly and effectively. As a creative and dynamic leader, your passion for hospitality will inspire your team to better cater to guest needs and ensure their return. You will combine business expertise and managerial experience to enhance the ability of your team and provide quality service.

Requirements

Worked in hotels for at least two years
Two years in a hotel leadership position (Manager+)
Being a people-person
Experience in coaching, mentoring, and teambuilding

Responsibilities

Overseeing the day-to-day operations of the front desk and associated functions. Ensure adherence to established procedures for all related activities by all supervised functions and personnel.
Providing business expertise and strategic perspective to identify, evaluate, develop and drive guest services, understanding that extraordinary service and business decisions are not mutually exclusive.
Overseeing and participating in guest registration and check out.
Managing, training, and scheduling the Front Office staff
Carrying out activities (night audit review, setting up group billing, making forecasts, controlling and placing orders for supplies, cross-departmental communication) required for the smooth functioning of the Front Office.
Acting as a liaison between General Manager and staff