Front Office Manager

Four Seasons Hotels Ltd.•Scottsdale, AZ

36d

About The Position

Join the award-winning Four Seasons Resort Scottsdale as our Front Office Manager, leading the Front Desk, Guest Services, Kids for All Seasons, and Concierge teams. This highly visible leadership role is essential in creating exceptional guest experiences and ensuring flawless daily operations. As the Front Office Manager, you'll drive service excellence, support our teams, and maintain the highest standards of hospitality.

Requirements

5+ years of progressive Rooms Division experience, including 3+ years in a leadership role.
Strong leadership, coaching, and team-building abilities.
Excellent communication, problem-solving skills, and guest-focused mindset.
Proficiency with hotel PMS systems (Opera experience highly preferred).
Fluent in written and spoken English; additional languages a plus.

Nice To Haves

Hospitality degree preferred.
Experience working with Forbes Travel Guide standards is an advantage.

Responsibilities

Lead, coach, and develop a dynamic Rooms team, hiring, training, scheduling, and conducting performance evaluations.
Oversee daily Front Office operations including arrivals, departures, VIP handling, billing accuracy, room blocking, and guest communications.
Respond to guest requests and resolve service challenges with professionalism, empathy, and creativity.
Ensure financial accuracy, credit compliance, and daily cashier balancing.
Partner closely with Revenue Management to maximize occupancy and revenue opportunities.
Act as the senior operational leader when needed, responding confidently to emergencies and guest-impacting situations.
Foster seamless collaboration with Concierge, Bell/Door teams, Kids Program, Valet, and Communications.