Front Office Manager
About The Position
Maintain standards of quality guest service. Achieve budgeted revenues and expenses and maximize profitability related to the guest services department paper. Develop short- and long-term financial and operational plans for the guest service department that relate to the overall objectives of the hotel. Facilitate department meetings to ensure 100% communication throughout all hotel departments Participate in the preparation of the annual hotel budget. Increase level of guest satisfaction that exceeds brand requirements and company average by delivery of an exceptional product through employee development. Directly responsible for entire hotel operations including overall guest satisfaction, breakfast, front desk , housekeeping and engineering. Responsible for meeting or exceeding budgeted payroll standards in hotel operations departments listed above. Establish and maintain cost control systems for monthly ordering in relation to the checkbook. Review the reservation function to maintain the highest possible room occupancy and average daily rate through suggestive selling by associates. Maintain and correct procedures for credit control, financial transactions, security of financial assets, and guest security. Respond and resolve guest requests, complaints, or questions in a courteous and timely manner. Ability to accurately use various office and accounting software. Requirements Must have a comprehensive knowledge of the English language to effectively communicate with guests, associates, and vendors. Ability to assist with the design and preparation of statistical reports and presentations as needed. Ability to accurately report information. Ability to assist with various accounting department tasks as needed. Ability to scrupulously follow all StepStone and hotel policies and procedures. Attend required meetings.
Requirements
- Must have a comprehensive knowledge of the English language to effectively communicate with guests, associates, and vendors.
- Ability to assist with the design and preparation of statistical reports and presentations as needed.
- Ability to accurately report information.
- Ability to assist with various accounting department tasks as needed.
- Ability to scrupulously follow all StepStone and hotel policies and procedures.
- Attend required meetings.
Responsibilities
- Maintain standards of quality guest service.
- Achieve budgeted revenues and expenses and maximize profitability related to the guest services department paper.
- Develop short- and long-term financial and operational plans for the guest service department that relate to the overall objectives of the hotel.
- Facilitate department meetings to ensure 100% communication throughout all hotel departments
- Participate in the preparation of the annual hotel budget.
- Increase level of guest satisfaction that exceeds brand requirements and company average by delivery of an exceptional product through employee development.
- Directly responsible for entire hotel operations including overall guest satisfaction, breakfast, front desk , housekeeping and engineering.
- Responsible for meeting or exceeding budgeted payroll standards in hotel operations departments listed above.
- Establish and maintain cost control systems for monthly ordering in relation to the checkbook.
- Review the reservation function to maintain the highest possible room occupancy and average daily rate through suggestive selling by associates.
- Maintain and correct procedures for credit control, financial transactions, security of financial assets, and guest security.
- Respond and resolve guest requests, complaints, or questions in a courteous and timely manner.
- Ability to accurately use various office and accounting software.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
Number of Employees
1,001-5,000 employees
