Front Office Manager - Detroit Metro Airport Marriott

Remington Hospitality • Romulus, MI

2d • Onsite

About The Position

Anticipate guest needs, respond promptly and acknowledge all guests, maintaining positive guest relations at all times. Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel.
Ensure proper staffing levels of front office associates, including interviewing, hiring, supervising, training and scheduling front desk agents, front office supervisors, guest service aides/bell staff, concierge staff and PBX operators.
Resolve guest complaints, ensuring guest satisfaction in each interaction. Manage guest resolution process to include investigation of situation and creative problem solving to ensure guest is satisfied with outcome.
Accurately manage and operate the MICROS system at the front office, including all daily transactions and those which are not performed often.

Requirements

• High work ethic, self-initiative, independent judgment.
• May be required to work varying schedules to reflect the business needs of the property.
• Focus and maintain attention to tasks, and complete work assignments on time despite frequent interruptions.
• Someone who enjoys working as and being part of a team that provides great experiences for our Guests!
• Ability to work in a standard office environment.
• Prolonged periods of sitting at a desk and working on a computer. (6-8 hours a day)
• Occasional standing and walking throughout the workday.
• Frequent fine motor skills, use of hands and fingers for keyboarding/typing, utilizing a mouse or trackpad, writing, and operating office equipment.
• Ability to communicate effectively verbally and in writing.
• Occasionally required to stand, walk, bend, reach, or carry items.
• Ability to lift and/or move 10--25 pounds as needed (e.g., files, office supplies).
• Visual ability to read from a computer screen and printed materials including close visual focus for extended periods and color differentiation (for certain roles).
• Ability to hear and participate in conversations and meetings, use phone and/or headset
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the role.

Responsibilities

• Anticipate guest needs, respond promptly and acknowledge all guests
• Maintain positive guest relations
• Greet and communicate cordially with guests
• Check guests in and out of the hotel
• Ensure proper staffing levels of front office associates
• Interview, hire, supervise, train and schedule front desk agents, front office supervisors, guest service aides/bell staff, concierge staff and PBX operators
• Resolve guest complaints
• Manage guest resolution process
• Accurately manage and operate the MICROS system at the front office

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed