Front Office Manager

The Marcus Corporation•Lake Geneva, WI

About The Position

If you're eager to showcase your talents at a prestigious, full-service, AAA Four Diamond resort and make a meaningful impact, an extraordinary career opportunity awaits you. We seek a passionate individual to join our team and help us continue delivering the unparalleled guest experience that sets us apart. As a Front Office Manager at the Grand Geneva Resort & Spa, you’ll assist in the oversight of the Guest Services department consisting of supervisory team, Club Vacation Liaison, Guest Service Agents, Night Audit, PBX and Trolley Conductors. Grand Geneva in Lake Geneva is a 1,300 acre, AAA Four Diamond resort and spa recognized as a Top Resort in the Midwest by Conde Nast Traveler. This award-winning, all-seasons destination features over 746 guest accommodations, the WELL Spa & Salon, two championship golf courses, fitness facilities, a ski hill and terrain park, and 9 unique food and beverage outlets. Our name in the area means home, family and tradition. We have a strong sense of tradition, and we're looking to create a strong, bright future - a future that includes you. What will you be doing?

Requirements

Hospitality Degree preferred, plus 1 or more years of experience in the related field
Able to work independently, has good judgment, problem solving, and decision-making skills
Service oriented
Organization and time management skills.
Good oral and written communication towards guests, supervisors, peers, and/or subordinates.
Able to guide, direct, and motivate subordinates.
Self-motivated and willing to think out of the box.

Responsibilities

Maintains standards of guest service as established by the Guest Services Director.
Ability to learn, manage and train associates on our HotSos System and OPERA Property Management System (PMS).
Responsible for the management of our guest’s profile information and responsible for communicating with all departments to ensure guest information is relayed in a timely manner and all pre-arrival details are executed prior to guest arrival.
Responsible for managing and entering all new guests profile information that is obtained during the guests stay on property.
Maintain a complete knowledge of and comply with all hotel/departmental policies/service procedures/standards.
Provide budgets/forecasting numbers accurately and on time when requested by upper management.
Anticipate guest’s needs, respond promptly, and acknowledge all guests, however busy and whatever time of day.
Maintain positive guest relations at all times
Resolve guest complaints, ensuring guest satisfaction Maintain complete knowledge at all times of: All hotel features/services, hours of operations All room types, numbers, layout, décor, appointments and locations All room rates, special packages and promotions Daily house count and expected arrivals/departures Room availability status and rate for any given day All hotel departmental policies and procedures
Perform other duties as assigned by the Director of Front office, Director of Guest Services or Director of Rooms.

Benefits

A free, well-balanced meal every shift
Discounted gym membership
Room discounts at Marcus Hotels & Resorts
Discounts at Marcus Hotels & Resorts restaurants, cafes, lounges, golfing, skiing, and spa
Free parking
“Two for one” movie theater coupons at Marcus Theatres
Ability to grow your career and transfer from one property to another
Early wage access
Paid time off
Flexible scheduling
Medical, dental, and vision insurance (offered after 30 days of employment), company-paid life insurance, employee assistance program offer, and 401k with employer match
And more!