Front Office Manager - Hourly

InnVest•Seattle, WA

28d•$27•Onsite

About The Position

Kimpton Hotel Monaco Seattle, situated in the heart of downtown, offers a luxurious yet playful experience with its bold, newly renovated design. Known for its jaw-dropping lobby, spacious guestrooms, and a unique vibe, the award-winning hotel provides a relaxing and stylish escape. Guests are steps away from iconic destinations such as Pike Place Market, the Waterfront, and Lumen Field. Dining experiences at Marin showcase the culinary diversity of the Pacific Northwest, offering seasonal, locally-sourced cuisine in vibrant settings. Kimpton Hotel Monaco Seattle is dedicated to creating unforgettable experiences for every guest. As Front Office Manager, you will oversee the daily operations of the Front Office—including Front Desk, Bell, Valet, Night Audit, and Guest Services—ensuring seamless service and genuine hospitality at every touchpoint. This is a hands-on leadership role that calls for someone who leads from the floor, supports the team during peak moments, and partners cross-functionally to deliver a consistently exceptional guest experience. You are expected to raise operational standards across the department, develop and coach your colleagues, and contribute to the property's broader goals through a creative, proactive, and results-oriented mindset.

Requirements

A confident, empathetic communicator with strong interpersonal skills and the ability to navigate challenges diplomatically.
Tech-savvy, with working knowledge of Opera PMS and the Microsoft Office Suite.
Flexible and adaptable—you thrive in a fast-paced environment and are available for mornings, evenings, weekends, overnight shifts, and holidays.
A collaborative team player who leads by example and genuinely cares about the success of the people around them.

Responsibilities

Team Leadership & Development Lead, mentor, and support the Front Office team to deliver service excellence in every guest interaction.
Build and maintain schedules that balance business needs with team well-being.
Provide consistent coaching, recognition, and accountability—managing counseling or corrective conversations with professionalism and fairness.
Drive ongoing training initiatives to elevate team skills and create memorable 'Kimpton Moments' for guests and colleagues alike.
Step in to cover gaps and respond to unexpected scheduling needs, including evenings and overnight shifts as required.
Guest Experience Ensure team members are in the right place at the right time, consistently delivering their best throughout each shift.
Achieve or exceed service benchmarks tracked through guest satisfaction tools, including mystery shopper surveys, guest feedback platforms, and internal KPIs.
Take full ownership of guest concerns—resolving issues with care, follow-through, and a solutions-first mindset.
Operations & Financial Stewardship Monitor inventory and operational supplies to maintain department readiness and efficiency.
Partner with hotel leadership to manage labor costs and departmental expenses within approved budget guidelines.
Uphold cash handling, credit, and audit procedures with a high standard of accuracy and integrity.