Front Office Manager

Pyramid Global Hospitality • Nashville, TN

9d • $57,000 - $65,000

About The Position

POSITION SUMMARY: Responsible for overseeing the operations of the front office department; ensuring excellent guest service, smooth check-in/out processes, and efficient management of reservations and guest inquiries. This role includes supervising front desk staff, handling guest concerns, maintaining hotel policies and optimizing front office operations to enhance overall guest satisfaction.

Requirements

• Bachelor’s degree in hospitality management or related field is preferred.
• 3-5 years of experience in front desk or hotel operations, with at least 1-3 years in a supervisory role.
• Experience with property management systems and hotel reservation software is preferred.
• Excellent customer service and conflict resolution abilities.
• Strong leadership, communication and problem-solving skills.
• Ability to work flexible hours; including weekends and holidays.

Responsibilities

• Oversee front desk operations including check-ins, check-outs, reservations and guest inquiries, and goals set by the Director of Room Operations.
• Ensure all front desk procedures align with hotel policies and brand standards.
• Maintain accuracy with guest records, billing and payment processing.
• Oversee cash handling procedures, deposits, and billing accuracy.
• Coordinate with housekeeping and maintenance management to ensure room readiness and guest satisfaction.
• Foster a positive work environment and promote teamwork among associates.
• Monitor staff performance and provide coaching and feedback.
• Recruit, train, schedule and supervise front desk associates.
• Address and resolve guest complaints and special requests promptly and professionally.
• Create strategies for the department to reach all goals set forth by Executive management.

Benefits

• robust wage package
• excellent benefit plans
• a matching 401K plan
• professional development
• generous bonuses
• travel perks
• the opportunity to grow across a portfolio of 100 hotels representing all major brands

What This Job Offers

• Job Type: Full-time
• Career Level: Manager