R.O.- Front Office Manager

Capital Vacations•Ormond Beach, FL

About The Position

Opportunity for career advancement in a fast-paced, growth-oriented organization! Below are just some of the benefits you'll receive: Competitive Salary Paid Time Off and Paid Holidays Career Growth Medical/Dental with employer contribuition Voluntary Life Insurance, Disability, and Aflac Insurance Company-paid life insurance and long term disability 401 (k) retirement plan Travel Perks to Resort Locations Company Perks Program What are you motivated by?: The Hospitality Manager Front Office manages the daily operations of the front office, rooms control, and PBX, while maintaining positive working relationships with all other departments. What you're great at: Responsibilities listed may not apply to all locations Supports the vision and goals of the General Manager and assists in creating and implementing new service initiatives Is a hands-on leader and a visible front office team member who leads by example Monitors departmental service levels and acts accordingly Identifies areas of opportunity to improve processes and procedures to elevate the overall guest experience Is responsible for internal audits to ensure compliance with corporate SOPs and QA standards Is responsible for staff development Serves as Manager on Duty as needed. Works all shifts as need dictates Is responsible for other duties as set forth by the Resort Manager, including but not limited to training, scheduling, coaching, and counseling, disciplinary action, conducting meetings, completing monthly reporting, assisting in inventory management, and leading the front office staff. Works front desk as needed, checking in/out, answering phones and handling guest comments and concerns Assists in the management of the resorts room matrix, discrepant reservations, and maintaining inventory Monitors front desk controls, cash drawers, change given, and key inventories, codes payables and distributes invoices Provides follow up of maintenance/ housekeeping requests Steps into any role as necessary Ensures the satisfaction of all guests by responding to guests needs, leading other Team Members in handling guests concerns All other duties as requested Responsibilities listed may not include all tasks or apply to all resort locations, an official job description will be provided and signed on the first day of employment. Capital Vacations is an Equal Opportunity Employer. We celebrate diversity and support an inclusive workplace! Heres what you can expect: At Capital Vacations we are united by a common purpose of Travel. Gather. Smile. Repeat. We pride ourselves on bringing our passion, innovation, and boldness to travel, enriching the lives of those we serve. We encourage you to join our team and help us in fulfilling our purpose. If this opportunity excites you, and if you have the following qualifications, we invite you to apply for our team:

Requirements

High School Diploma/GED
Minimum 3 years of management experience in hotel/resort operations, preferably in vacation ownership
Exceptional communication and leadership skills
Excellent interpersonal skills when dealing with guests, Team Members, and the general public
Knowledge of daily operations of the front desk, reservations, and problem resolution
Ability to supervise, train and mentor team Members
Ability to analyze customer needs and assist in resolving all customer challenges and stressful situations

Nice To Haves

AS400/TSW experience preferred

Responsibilities

Supports the vision and goals of the General Manager and assists in creating and implementing new service initiatives
Is a hands-on leader and a visible front office team member who leads by example
Monitors departmental service levels and acts accordingly
Identifies areas of opportunity to improve processes and procedures to elevate the overall guest experience
Is responsible for internal audits to ensure compliance with corporate SOPs and QA standards
Is responsible for staff development
Serves as Manager on Duty as needed.
Works all shifts as need dictates
Is responsible for other duties as set forth by the Resort Manager, including but not limited to training, scheduling, coaching, and counseling, disciplinary action, conducting meetings, completing monthly reporting, assisting in inventory management, and leading the front office staff.
Works front desk as needed, checking in/out, answering phones and handling guest comments and concerns
Assists in the management of the resorts room matrix, discrepant reservations, and maintaining inventory
Monitors front desk controls, cash drawers, change given, and key inventories, codes payables and distributes invoices
Provides follow up of maintenance/ housekeeping requests
Steps into any role as necessary
Ensures the satisfaction of all guests by responding to guests needs, leading other Team Members in handling guests concerns
All other duties as requested