Front Office Manager
About The Position
What you will be doing: Reporting to the Rooms Operations Manager, responsibilities and essential job functions include but are not limited to the following: Assist the Rooms Operations Manager in all aspects of the department and ensure service standards are followed Provides support for Reception, Operator Service, Concierge and Guest Services in the daily operational duties for these areas Consistently offer professional, friendly and engaging service Ensure proper staffing and scheduling of all Front Office Ambassadors and Assistant Front Office Managers in accordance to productivity guidelines Assist with bi-weekly payroll Participate and lead the hotel upgrade program Communicate through pre-shift logs, emails and departmental meetings all pertinent information for the respective shift and areas of operation Train Front Office Ambassadors and Assistant Front Office Managers in all front office aspects Assist guests regarding hotel facilities in an informative and helpful way Assist and follow up with any guest inconvenience Review processes and procedures, looking for area of opportunity and putting in place improvement plan Work with Rooms Operations Manager on action plan to increase employee engagement Follow departmental policies, procedures and service standards Follow all safety policies Other duties as assigned
Requirements
- Previous leadership experience in a similar role required
- A minimum of two year’s Front Office management system required
- Highly responsible and reliable
- Ability to work well under pressure in a fast-paced environment
- Ability to work cohesively as part of a team
- Ability to focus attention on guest needs, remaining calm and courteous at all times
- Must be legally authorized to work in the U.S.A.
Nice To Haves
- University/College degree in a related discipline preferred
Responsibilities
- Assist the Rooms Operations Manager in all aspects of the department and ensure service standards are followed
- Provides support for Reception, Operator Service, Concierge and Guest Services in the daily operational duties for these areas
- Consistently offer professional, friendly and engaging service
- Ensure proper staffing and scheduling of all Front Office Ambassadors and Assistant Front Office Managers in accordance to productivity guidelines
- Assist with bi-weekly payroll
- Participate and lead the hotel upgrade program
- Communicate through pre-shift logs, emails and departmental meetings all pertinent information for the respective shift and areas of operation
- Train Front Office Ambassadors and Assistant Front Office Managers in all front office aspects
- Assist guests regarding hotel facilities in an informative and helpful way
- Assist and follow up with any guest inconvenience
- Review processes and procedures, looking for area of opportunity and putting in place improvement plan
- Work with Rooms Operations Manager on action plan to increase employee engagement
- Follow departmental policies, procedures and service standards
- Follow all safety policies
- Other duties as assigned
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
Number of Employees
5,001-10,000 employees
