Front Office Manager-Rooms-Westin San Francisco Airport

Davidson Hospitality Group•Millbrae, CA

11d•$90,000 - $90,000

About The Position

Join our team as a Front Office Manager and make a difference in our guests' experiences! We are seeking a driven and enthusiastic individual to lead our front desk operations, ensuring top-notch customer service and efficient daily operations. As a Front Office Manager, you will have the opportunity to oversee a team of front desk agents and work closely with other departments to create a seamless guest experience. You will manage human resources functions including recruiting, selection, orientation, training, coaching, performance reviews, recognition programs, maintain a skilled and motivated workforce. If you are passionate about hospitality and thrive in a fast-paced environment, we invite you to apply for this exciting opportunity!

Requirements

2+ years of experience in hotel front desk management/supervisory operations or related field
Strong leadership and management skills
Excellent communication and interpersonal skills
Read, write and speak English fluently
Proficient in hotel management software and Microsoft Office
Detail-oriented and able to multi-task effectively
Customer service oriented and committed to providing exceptional guest experiences
Computer experience required
Proficient in Opera PMS, Micros & Microsoft Office
Prior cash handling experience necessary
Ability to work flexible hours, including weekends and holidays as needed

Responsibilities

oversee a team of front desk agents
manage human resources functions including recruiting, selection, orientation, training, coaching, performance reviews, recognition programs
maintain a skilled and motivated workforce