Front Office Manager

Residence Inn Gaslamp Quarter • White Plains, NY

70d

About The Position

As our Front Office Manager, you will be involved with all aspects of the front office operations. You will be responsible for ensuring the overall success of the front desk, guest satisfaction, and product quality standards are being met or exceeded. This position may require flexible scheduling availability.

Requirements

• Ability to operate hotel PMS Systems
• Ability to multitask, prioritize and manage time
• Highly motivated team player with strong initiative and desire for achievement
• Must be effective in handling problems in the workplace including anticipating, preventing, identifying, and solving problems as necessary
• Ability to work well in stressful situations
• Readily available and approachable for all guests while providing excellent guest service

Responsibilities

• Ensure that departments achieve or exceed guest's service expectations
• Prepare team member schedules in accordance with budgets and business forecasts
• Ensure hotel staff is training in financial control procedures for cash, vouchers, inventories, and receivables and that the procedures are regularly followed
• Recommend local attractions and restaurants for guests to visit
• Inform guests of all hotel services and amenities
• Manage human resources functions including recruiting, hiring, onboarding, performance evaluations, training, and disciplinary actions
• Work with other departments to ensure maintenance requests are being communicated and completed and only clean and functional rooms are being assigned upon check-in
• Monitor daily bookings to coordinate with front desk team and guests when the hotel is oversold on specific room types

Benefits

• Healthcare including Medical, Dental, and Vision Insurance
• HSA & FSA plans available
• Dependent care FSA
• Identity Theft Protection Insurance
• Commuter benefits including transit & parking
• Pet Insurance
• PTO and Payroll Incentives for Annual Wellness Exams
• Employee Assistance Program
• Wellness Subscriptions including access to gyms, financial planning, counseling, and legal services
• Paid Sick and Vacation Time
• Family Leave
• 401(k) Retirement plan - IHM Matches 100% up to 3% of your salary and an extra 50% on the next 2% of your salary
• 401(k) is fully vested upon the first contribution
• Incentive based bonus program
• Free room nights at our hotels and employee discounts within your hotel brand
• Discounts for friends and family within your hotel brand
• Team Member of the Month, Quarter, and Year recognition and bonus
• Discounted tickets to theme parks, musicals, movies, and more through Tickets at Work
• Career Growth through our in-house training program with a path personalized to your desired goals
• Referral bonus program to ANY of our locations

What This Job Offers

• Job Type: Full-time
• Industry: Real Estate