Front Office Manager

PCH Hotels & Resorts
69d

About The Position

Responsible for Front Desk daily operations and supervision of related Front Office areas including Bell Staff, Switchboard and Concierge/Guest Services. Position directs and works with associates to carry out guest arrival and departure procedures. Strives to ensure guest and associate satisfaction and achieve the operating budget.

Responsibilities

  • Supervise daily operations of the Front Desk and related areas.
  • Direct and work with associates to manage guest arrival and departure procedures.
  • Ensure guest and associate satisfaction.
  • Achieve the operating budget.
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