Front Office Manager

Hilton • Stamford, CT

270d

About The Position

The primary purpose of the Front Office Manager is to ensure an exceptional guest experience while ensuring all standard operating procedures pertinent to the Front Office Department (including brand and Atrium specific) are being followed. The Front Office Manager will be tasked with managing direct reports, ensuring Associates understand employment practices, recommending employment decisions and corrective action, supporting performance management, and implementing discipline. The role also involves creating a best-in-class guest experience by engaging with guests, providing friendly courteous service, anticipating guest needs, and maintaining relationships. The position requires coordination with other departments to ensure efficient service delivery and managing financial goals of the department and hotel.

Requirements

• Minimum 2 years of hospitality, front desk experience.
• Minimum 2 years of prior supervisory experience.
• Basic computer knowledge, including the Microsoft Suite of Word, Excel, PowerPoint Outlook, and Teams.
• Able to lift 50lbs occasionally.
• Able to lift 10lbs regularly.
• Able to stand/or walk for duration of scheduled shift.
• Able to work a flexible schedule to include evenings, nights, weekends, holidays, and special events.

Nice To Haves

• 2 years of night audit experience.
• Bachelor's Degree in related field.

Responsibilities

• Manage direct reports by ensuring Associates understand employment practices, recommending employment decisions and corrective action, supporting performance management, and implementing discipline.
• Ensure that Associates are meeting guest needs and appropriately responding to any guest concerns and escalating as appropriate.
• Create a best-in-class guest experience by engaging with guests, providing friendly courteous service, anticipating guest needs, increasing guest loyalty, and maintaining relationships.
• Coordinate activities with other departments to ensure that services are provided in an efficient and timely manner.
• Ensure financial goals of the department and the hotel are being met by managing labor costs, controlling expenses for supplies and equipment, and determining revenue-driving initiatives.
• Perform or assist with cleaning duties as necessary ensuring the hotel is achieving Cleanliness Assured Standards.
• Evaluate and recommend revenue driving initiatives and monitor revenue performance.
• Recommend and implement approved changes that could improve service and increase operational efficiency.
• Ability to serve as Manager on Duty.
• Any and all other work as required to complete the primary purpose of the position.

Benefits

• Daily Pay - Get paid when you need it.
• Exclusive Travel Discounts - Save big at Marriott and Hilton properties.
• 401k Plans - Invest in your future.
• Comprehensive Medical Insurance - Your health matters to us.
• Additional Property-Specific Perks - Because every location has something special to offer.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Accommodation
• Education Level: High school or GED