FRONT OFFICE MANAGER - ROOMS

Twenty Four Seven Hotels

11d

About The Position

The Steward Santa Barbara is seeking an experienced, knowledgeable, and confident Front Office Manager who thrives in an independent leadership role. This individual will lead our Front Office Team in delivering elevated, brand-aligned service while consistently meeting ownership expectations and performance goals. As a key member of the property leadership team, you will help shape a culture that empowers associates to deliver exceptional guest experiences, drive Marriott Bonvoy engagement, and maximize overall hotel performance. At The Steward, we are committed to creating inspired workplaces that fuel accountability, service excellence, and strong financial results. This is an outstanding opportunity for a driven hospitality professional ready to take the next step in their career with a dynamic and growing hotel management company, while leading at one of Santa Barbara’s most distinctive boutique properties.

Requirements

Successful Front Office hotel management experience is a must
Systems experience within the Marriott Brands is required, SpringHill Suites experience is preferred
Must be highly motivated, self-directed, with strong initiative and desire for achievement
Exceptional guest service skills required
Must possess strong computer skills
Excellent communication and presentations skills required

Responsibilities

Management of day to day Front Office and Breakfast Operations
Ability to maintain guest confidence through prompt and courteous communication with guests and associates
Execute highest quality of service to guests at all times
Complete scheduling for the department(s)
Assist in managing aspects of P&L by controlling costs and achieving budgeted CPOR
Monitor labor productivity
Participate in property MOD Program as needed
Train department in all duties and empowerment needed to reach top performance levels
Support the sales efforts of the hotel and in generating revenue opportunities