Front Office Manager - Oral Surgery

Paradigm Oral Surgery • Smyrna, GA

228d

About The Position

As a Front Office Manager, you will be a trusted leader in the practice, ensuring the delivery of a quality patient experience while driving operational excellence. You will oversee all aspects of the practice, including patient and referral experience, team member engagement, doctor satisfaction, and opportunities for growth. Your leadership will foster a positive workplace culture, ensuring both team and patient satisfaction while optimizing practice performance. Provide strategic leadership in all aspects of practice operations, ensuring exceptional patient experiences and identifying opportunities for continuous growth and improvement. Foster a patient-centric environment by upholding the highest standards of customer service and care. Cultivate a safe, supportive, and engaging workplace that promotes team member satisfaction and productivity. Recruit, onboard, and develop a high-performing team through effective training, mentorship, and leadership. Establish and monitor practice goals and key performance indicators, implementing data-driven strategies for success. Oversee facility operations, ensuring a well-maintained, efficient, and welcoming environment for patients and staff. Ensure strict adherence to policies, protocols, and regulatory requirements to maintain operational excellence. Lead all aspects of HR management, including workforce planning, scheduling, performance management, and employee relations. Maintain open and transparent communication with team members and doctors to align on priorities and drive collaboration. Champion change initiatives, driving process improvements and fostering a culture of adaptability and innovation. Proactively identify and resolve operational challenges, implementing preventive measures to enhance efficiency. Perform additional duties as needed to support the success of the practice.

Requirements

• Minimum of five years of related experience.
• High school diploma or equivalent.
• Knowledge of medical and dental terminology.
• Proficiency in Microsoft Office Suite and office management procedures.
• Strong verbal and written communication skills.
• Excellent interpersonal and customer service skills.
• Strong organizational skills and attention to detail.

Nice To Haves

• Two or more years of supervisory experience.
• Bachelor's degree in a related field.

Responsibilities

• Oversee all aspects of the practice, including patient and referral experience, team member engagement, and doctor satisfaction.
• Provide strategic leadership in all aspects of practice operations.
• Foster a patient-centric environment by upholding high standards of customer service and care.
• Cultivate a safe, supportive, and engaging workplace.
• Recruit, onboard, and develop a high-performing team.
• Establish and monitor practice goals and key performance indicators.
• Oversee facility operations to ensure a welcoming environment.
• Ensure adherence to policies, protocols, and regulatory requirements.
• Lead HR management, including workforce planning and employee relations.
• Maintain open communication with team members and doctors.
• Champion change initiatives and drive process improvements.
• Proactively identify and resolve operational challenges.

Benefits

• Health, Dental, Vision, with HSA option.
• Paid Life Insurance.
• Accident and Hospital Indemnity Insurance.
• Paid Time Off and Sick Leave.
• 401k with up to 4% Company Match.
• Short/Long Term Disability.
• Employee Assistance Program.
• National Discount and Rewards Marketplace.
• Paid Parental Leave.
• Career Path Advancement Opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED