Front Office Manager III

Atrium Hospitality•Long Beach, CA

4d•Onsite

About The Position

Atrium SPIRIT – Where teamwork, passion, & appreciation ignites service excellence. What’s in it for you? The Atrium SPIRIT is a belief in the power of Service , Perseverance , Inclusion , Respect , Innovation , and Teamwork to create an environment where everyone thrives. We go above and beyond to deliver exceptional guest experiences, work together to overcome challenges, and are passionate about positively impacting those around us. Career Growth & Learning – 40% of our management hires are internal promotions! Comprehensive Health Coverag e – Medical, dental, and vision insurance options. Paid Time Off & Vacation – Enjoy exclusive Atrium Traveler and brand discount programs to explore new destinations Perks That Fit Your Life – Enjoy DailyPay, wellness programs, tuition reimbursement, and exclusive discounts on your favorite brands and services. Purpose & Impact – Make a difference through Atrium’s community service and volunteer programs. Job Description What You Will Do: Lead and inspire a team of front office associates, ensuring clarity in expectations and accountability in performance. Champion exceptional guest experiences by anticipating needs, resolving concerns, and building loyalty. Collaborate across departments to deliver seamless service and operational excellence. Drive financial performance by managing labor costs, controlling expenses, and identifying revenue opportunities. Maintain brand and cleanliness standards, stepping in to support operations when needed. Serve as Manager on Duty, ensuring smooth operations and guest satisfaction at all times. What We Are Looking For: 2+ years of front desk experience – Because you’ve seen it all and know how to keep things running smoothly. 2+ years of supervisory experience – Leadership isn’t new to you; you know how to coach, support, and elevate a team. High school diploma or equivalent – A solid foundation to build on; a degree is a plus but not required. Tech-savvy with Microsoft Office – You can navigate Word, Excel, and Teams like a pro. Flexible schedule availability – Hospitality never sleeps, and neither do you (well, not during your shift). Physically able to lift and move as needed – You’re hands-on and ready to jump in when the team needs you. What Atrium Leadership Looks Like: Accountable Achiever – You own your results and celebrate your wins. Agile Thinker – You adapt quickly and solve problems creatively. Talent Curator – You grow people, not just teams. Transparent Leader – You lead with honesty and clarity. Leading with SPIRIT – Service, Perseverance, Inclusion, Respect, Integrity, and Teamwork guide everything you do. Why Atrium? Hear it from Maria O. "For anyone considering a career with Atrium, I highly recommend it. The company is big on internal promotions, and there are always opportunities to grow, whether it happens right away or down the road." Atrium is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected Veteran status. Notice of candidate Privacy Rights: https://www.atriumhospitality.com/privacy-policy Atrium complies with the County of Los Angeles Fair Chance Ordinance, which can be found here: https://dcba.lacounty.gov/wp-content/uploads/2024/08/FCOE-Official-Notice-Eng-Final-8.30.2024.pdf Qualified applications with arrest or conviction records will be considered for employment in accordance with both the FCO and the California Fair Chance Act (FCA). Job offers will be conditioned on a criminal background check. Material job duties for which Atrium believes a criminal history may have a direct, adverse and negative relationship potentially resulting in the withdrawal of a conditional offer of employment include the following: Ability to interact with guests (especially minors), co-workers, and the public. Ability to maintain integrity of hotel, guest, and co-worker property. Ability to preserve a violence-free workplace.

Requirements

2+ years of front desk experience – Because you’ve seen it all and know how to keep things running smoothly.
2+ years of supervisory experience – Leadership isn’t new to you; you know how to coach, support, and elevate a team.
High school diploma or equivalent – A solid foundation to build on; a degree is a plus but not required.
Tech-savvy with Microsoft Office – You can navigate Word, Excel, and Teams like a pro.
Flexible schedule availability – Hospitality never sleeps, and neither do you (well, not during your shift).
Physically able to lift and move as needed – You’re hands-on and ready to jump in when the team needs you.

Responsibilities

Lead and inspire a team of front office associates, ensuring clarity in expectations and accountability in performance.
Champion exceptional guest experiences by anticipating needs, resolving concerns, and building loyalty.
Collaborate across departments to deliver seamless service and operational excellence.
Drive financial performance by managing labor costs, controlling expenses, and identifying revenue opportunities.
Maintain brand and cleanliness standards, stepping in to support operations when needed.
Serve as Manager on Duty, ensuring smooth operations and guest satisfaction at all times.

Benefits

Career Growth & Learning – 40% of our management hires are internal promotions!
Comprehensive Health Coverag e – Medical, dental, and vision insurance options.
Paid Time Off & Vacation – Enjoy exclusive Atrium Traveler and brand discount programs to explore new destinations
Perks That Fit Your Life – Enjoy DailyPay, wellness programs, tuition reimbursement, and exclusive discounts on your favorite brands and services.
Purpose & Impact – Make a difference through Atrium’s community service and volunteer programs.

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