Front Office Manager - Hotel Indigo Lower East Side

InterContinental Hotels Group • New York, NY

446d

About The Position

As the Front Office Manager at Hotel Indigo Lower East Side, you will be responsible for managing all aspects of the front office operations, ensuring a memorable experience for guests from the moment they arrive. This role involves overseeing guest registration, concierge services, and team management, while fostering a warm and welcoming atmosphere that reflects the hotel's vibrant and original spirit.

Requirements

• Bachelor's degree in Hotel Management or Business Administration or equivalent experience.
• 3 years of Front Office/Guest Service experience, including management experience.
• Fluent in English; other languages preferred.

Responsibilities

• Manage day-to-day staffing needs and establish performance and development goals for team members.
• Provide mentoring, coaching, and regular feedback to improve team member performance.
• Educate and train team members in compliance with laws and safety regulations.
• Ensure the front office team delivers great service and personal recognition to guests.
• Respond appropriately to guest complaints and solicit feedback for continuous improvement.
• Conduct routine inspections of the front office and public areas to correct deficiencies.
• Help prepare the annual departmental operating budget and monitor expenses.
• Oversee night audit function and preparation of daily financial reports.
• Develop plans to increase occupancy and ADR through upselling at the front desk.
• Check billing instructions and guest credit for compliance with hotel policy.
• Train team members on PBX procedures and maintain relationships with local emergency personnel.

Benefits

• Competitive salary range of $63,000 - $68,640 USD per hour.
• Opportunities for career growth and development within IHG.
• Equal opportunity employer with a commitment to diversity and inclusion.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Accommodation
• Education Level: Bachelor's degree
• Number of Employees: 101-250 employees