Front Office Manager - H

Stanford Hotel Group-posted 2 months ago
$29 - $31/Yr
Mid Level
Rancho Cordova, CA
251-500 employees
Accommodation
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The Sacramento Marriott Rancho Cordova is seeking an experienced and dynamic Front Office Manager to lead our Guest Services team. This is an exceptional opportunity! Our 265-room property has just completed a full renovation from top to bottom. This pivotal role offers a unique chance to shape the front-of-house guest experience as we emerge from renovation and begin to rebuild a reputation for excellence within a revitalized and forward-thinking hospitality environment. This is an hourly manager position and open availability is required.

  • Lead daily front desk operations including check-in/check-out, guest inquiries, reservations, and concierge services.
  • Hire, train, schedule, and manage front desk associates, night auditors.
  • Ensure a warm, welcoming, and efficient arrival and departure experience for all guests.
  • Implement service standards and operational procedures that uphold Marriott brand standards.
  • Resolve guest concerns and issues promptly, professionally, and effectively.
  • Oversee and manage the hotel lobby experience, ensuring cleanliness, ambiance, and guest comfort.
  • Collaborate with Housekeeping, Engineering, and other departments to ensure room readiness and seamless service.
  • Maintain effective communication through daily shift briefings and regular team meetings.
  • Monitor and manage front office expenses, payroll, and labor forecasting.
  • Manage Marriott systems and software including PMS, MARSHA, and Mobile Key.
  • Maintain accurate records of guest accounts, incident reports, and shift activity.
  • Handle group arrivals/departures and VIP experiences with personalized attention.
  • Ensure compliance with company policies, safety standards, and cash handling procedures.
  • Continuously evaluate and improve guest service delivery through feedback and performance metrics.
  • Minimum 3 years of Front Desk Agent experience in a hotel environment required
  • Minimum 1-2 years of supervisory experience required
  • Minimum 2 years of Front Office Manager experience required
  • Strong knowledge of front desk systems and Marriott brand standards preferred
  • Proven ability to manage and motivate a team while leading by example
  • Exceptional customer service and conflict resolution skills
  • Strong organizational, multitasking, and time-management abilities
  • Proficiency in Microsoft Office (Word, Excel, Outlook); Marriott systems (PMS, MARSHA, GXP) highly preferred
  • Flexible availability required, including weekends, evenings, and holidays
  • Excellent written and verbal communication skills
  • Energetic and professional demeanor with a passion for hospitality
  • Must successfully pass a background check, including a credit check and Motor Vehicle Record (MVR) screening
  • Medical (Anthem/Kaiser)
  • Dental (Aetna)
  • Vision (VSP) and Life (The Hartford)
  • Voluntary Benefits including Accident, Critical Illness, Hospital Indemnity, Supplemental Life (The Hartford)
  • 401K Retirement Benefits with 4% match and immediate 100% vesting (Transamerica)
  • Vacation and Sick Pay
  • Room Discounts with any Marriott Brand Hotel (31 different brands globally)
  • Additional Room Discounts for select hotels within portfolio
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