Front Office Manager - Embassy Suites by Hilton Las Vegas

Remington Hotels • Las Vegas, NV

116d

About The Position

In this role, you will be responsible for anticipating guest needs and responding promptly to ensure positive guest relations at all times. You will greet and communicate cordially with guests, checking them in and out of the hotel in a professional manner. Additionally, you will ensure proper staffing levels of front office associates, which includes interviewing, hiring, supervising, training, and scheduling front desk agents, front office supervisors, guest service aides/bell staff, concierge staff, and PBX operators. You will also resolve guest complaints, ensuring guest satisfaction in each interaction, and manage the guest resolution process, which includes investigating situations and creatively problem-solving to ensure guests are satisfied with the outcomes. Furthermore, you will accurately manage and operate the MICROS system at the front office, handling all daily transactions and those that are less frequently performed.

Requirements

• High work ethic and self-initiative.
• Ability to exercise independent judgment.
• Willingness to work varying schedules to meet business needs.
• Focus and maintain attention to tasks despite frequent interruptions.

Nice To Haves

• Enjoy working as part of a team that provides great experiences for guests.

Responsibilities

• Anticipate guest needs and respond promptly to maintain positive guest relations.
• Greet and communicate cordially with guests, checking them in and out of the hotel.
• Ensure proper staffing levels of front office associates, including interviewing, hiring, supervising, training, and scheduling staff.
• Resolve guest complaints and manage the guest resolution process to ensure satisfaction.
• Accurately manage and operate the MICROS system at the front office.

What This Job Offers

• Job Type: Full-time
• Industry: Professional, Scientific, and Technical Services