Front Office Leader in Development (LID) | Starts June 2026

Corporate Office • Asheville, NC

44d

About The Position

Role to Start June of 2026
The Rooms Leader-in-Development (LID) program is a 12-month program designed to develop graduates into successful managers in the division they wish to pursue. The Rooms LID will share time each week working within the operations department and time completing Learning commitments. Learning Commitments are projects that will allow LIDs to learn about general hotel operations, as well as the details and functions of their division. Each commitment will provide resources and evaluation criteria.
This brief job profile is to give a general idea of the job and in no way states or implies that these are the only job duties to be performed by the associate in this position. Other duties will be assigned.

Requirements

• Must be willing to work 47.5 hours per week with a flexible schedule, including holidays and weekends
• An Associate’s degree or higher is required, preferably in Hospitality Management.
• Willingness to relocate upon completion of the program to ensure timely promotion to a management role
• Has strong interpersonal skills and is customer service oriented with a sincere, helpful, caring and friendly personality
• Projects enthusiasm, professionalism and a positive attitude at all times
• Pays precise attention to detail, order and cleanliness
• Has outstanding written and verbal communication skills, and exceptional phone manner
• Able to adapt in a fast paced, constantly changing environment within a dynamic work schedule
• PHYSICAL REQUIREMENTS: While performing the duties of this job, the employee is frequently required to stand, walk, reach with hands and arms. The employee is occasionally required to sit, stoop, kneel, crouch, or crawl. The employee must constantly lift and/or move up to 50 pounds.

Nice To Haves

• Previous experience in a hotel or a related field preferred

Responsibilities

• Assist with supervising the day-to-day operations of the Front Office, Housekeeping, Guest Services and Parking Operations.
• Assist with training, counseling, and coaching all associates according to standard operating procedures utilizing Omni based tools with continued focus on exceeding service expectations.
• Responsible for overseeing public areas as well as guest rooms to ensure they are according to Omni’s cleanliness standards.
• Enforce all Loss Prevention procedures regarding guest property, safety, and security.
• Will be responsible for meeting with Division head weekly, Director of Human Resources each month and corporate mentor bi-monthly

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree
• Number of Employees: 5,001-10,000 employees