Front Office Lead – Therapy Services
About The Position
We are seeking a highly organized, results-driven Front Office Lead to oversee and optimize front office operations for our Physical and Occupational Therapy Services Department, which is located inside a busy orthopedic surgeons’ clinic practice. This role is ideal for someone who thrives on structure, accountability, and efficiency, and who understands that strong scheduling and throughput are critical to both patient experience and business success. This is a full-time, dedicated position with a fixed schedule, reporting directly to the Chief Operations Officer. Who Will Succeed in This Role? This role is best suited for someone who: · Takes ownership of outcomes · Is comfortable holding teams accountable · Values efficiency and structure · Understands that strong operations support excellent patient care · Is passionate about building systems that work — every day · Will commit to a long-term career with Flagstaff Bone and Joint
Requirements
- Previous scheduling and patient throughput experience is REQUIRED
- Strong front-office leadership experience in a healthcare setting
- Proven ability to manage complex provider schedules and high patient volumes
- Exceptional organizational and attention-to-detail skills
- Ability to confidently enforce policies while maintaining a positive, professional environment
- Strong communication skills with both clinical and non-clinical staff
- Reliable, dedicated, and committed to a consistent schedule
Nice To Haves
- Physical Therapy or therapy services experience
- Experience working within an orthopedic or multi-specialty practice
- Demonstrated success reducing cancellations and improving schedule utilization
Responsibilities
- Lead and manage front-office operations for the Therapy Services department
- Ensure provider schedules remain full and optimized at all times
- Actively manage scheduling strategies to reduce late cancellations, no-shows, and inefficient booking
- Oversee patient flow and throughput to maximize clinic efficiency
- Enforce strict adherence to established policies and workflows
- Partner closely with therapists to align daily operations with departmental and business goals
- Motivate and guide team members to prioritize what is best for the department and practice as a whole
- Maintain exceptional attention to detail across scheduling, documentation, and front office processes
- Serve as the primary operational liaison between therapists, front-office staff, and leadership
Benefits
- Medical Insurance – Blue Cross Blue Shield of AZ
- Health Savings Account (H.S.A.)
- Voluntary Dental Insurance
- Voluntary Vision Insurance
- Telehealth medical care through BCBS
- Voluntary Life Insurance
- Free group life insurance
- Voluntary Short-Term Disability
- 401k & 401k ROTH Retirement plan After 1 year
- Eight paid days off for holidays
- Paid Time Off (PTO): 80 hours of PTO in your first year, with 120 hours provided to you on your anniversary date
- Annually, FBJ pays the equivalent of $448 monthly toward your medical insurance premium to offset the cost
- FBJ pays entire premium for $50k of group term life insurance
- $500 credit to be used at FBJ, if you or your family needs care with us
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
