Front Office Lead

Golden State Dermatology•Los Angeles, CA

9d•$21 - $30•Onsite

About The Position

Golden State Dermatology is a multi-doctor dermatology practice, focused on providing quality care for patients across the bay area. Golden State Dermatology is looking for an energetic Lead Front Office Assistant to join our team. The Lead Front Office Assistant's duties will include, but won't be limited to; All aspects of the front office, check-in, check-out, insurance verification, heavy phones, collecting payments Monitoring provider schedules for gaps or catching and correcting inaccurate scheduling Help minimize patient no-show rate by completing/supervising effective appointment confirmations Training and giving feedback to schedulers (on-site and remote) concerning provider schedules Verify to ensure all insurance verifications are completed prior to patient appointments Manage the front office staff for training/ performance and HR issues (ensuring coverage and optimizing efficiency and high level of service to patients Assist provider with simple coding questions or with help verifying insurance coverage for procedures. Help to identify and implement other improvements to the practice Communication liaison between the back and front office staff, if necessary, to create a cohesive workflow

Requirements

Self-motivated and able to work independently in fast-paced environments
Experience in customer service and the ability to assist patients in a friendly and courteous manner
Excellent communication skills and organization to coordinate among several offices to provide outstanding patient care
Basic understanding of medical terms and processes, including HIPAA regulations and insurance registration

Responsibilities

All aspects of the front office
Check-in
Check-out
Insurance verification
Heavy phones
Collecting payments
Monitoring provider schedules for gaps or catching and correcting inaccurate scheduling
Help minimize patient no-show rate by completing/supervising effective appointment confirmations
Training and giving feedback to schedulers (on-site and remote) concerning provider schedules
Verify to ensure all insurance verifications are completed prior to patient appointments
Manage the front office staff for training/ performance and HR issues (ensuring coverage and optimizing efficiency and high level of service to patients
Assist provider with simple coding questions or with help verifying insurance coverage for procedures
Help to identify and implement other improvements to the practice
Communication liaison between the back and front office staff, if necessary, to create a cohesive workflow