Front Office Lead Medical Assistant
About The Position
AFC Urgent Care is seeking Medical Assistants with exceptional customer service skills to become part of our team. American Family Care is the leading provider of urgent care with more than 200 centers nationally and ranked by Inc. Magazine as one of the fastest growing companies in the U.S. Please email your resume via this advertisement for immediate consideration. The primary responsibility of the Front Office Lead is to help manage day-to-day administrative operations in support of the clinic while providing an exceptional overall patient care experience. The Front Office Lead is expected to maintain a high degree of organizational acumen, attentiveness and professionalism.
Requirements
- Medical Assistant Certificate
- Two (2) years experience as a Medical Assistant or educational equivalent.
- Basic Life Support (BLS) certification
- Must be willing to work schedule: Monday-Thursday 8AM-2PM & Sunday 8AM-6PM
- Possess exceptional customer service skills
- High School Diploma
- BLS Certified
- Clinical Medical Assistant (CCMA)
Nice To Haves
- Phlebotomy
Responsibilities
- Be proficient in essential Front Office functions and basic Back Office operations.
- Assists in the training and development of support staff.
- Assist Providers navigate the EHR/EMR features and functions.
- Liaisons with medical facilities, employers, billing and payers regarding referrals and requests.
- Oversee compliance weekly day sheet records, daily task logs and patient disposition logs.
- Audit patient charts to ensure charges entered into the EMR are complete, timely and accurate.
- Perform patient callbacks, follow-up and appointment reminder calls.
- Process mail and requests for medical records or other information.
- Assist with scheduling as directed.
- Ensure EOBs and insurance payments are scanned and invoices sent in a timely manner.
- Manage Worker’s Comp, Immigration Physicals, DoT Physicals and other special programs.
- Diplomatically resolve patient complaints while maintaining strict confidentiality.
- Ensure cleanliness of all common spaces.
Benefits
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- 401(k) matching
- Bonus based on performance
- Free uniforms
- Vision insurance
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
Number of Employees
1,001-5,000 employees
