Front Office Lead Medical Assistant

American Family Care, Inc.•San Diego, CA

85d•$23 - $25•Onsite

About The Position

AFC Urgent Care is seeking Medical Assistants with exceptional customer service skills to become part of our team. American Family Care is the leading provider of urgent care with more than 200 centers nationally and ranked by Inc. Magazine as one of the fastest growing companies in the U.S. Please email your resume via this advertisement for immediate consideration. The primary responsibility of the Front Office Lead is to help manage day-to-day administrative operations in support of the clinic while providing an exceptional overall patient care experience. The Front Office Lead is expected to maintain a high degree of organizational acumen, attentiveness and professionalism. PS: It's All About You! American Family Care has pioneered the concept of convenient, patient-centric healthcare. Today, with more than 300 clinics and 800 in-network physicians caring for over 6 million patients a year, AFC is the nation's leading provider of urgent care, accessible primary care, and occupational medicine. Ranked by Inc. magazine as one of the fastest-growing companies in the U.S., AFC's stated mission is to provide the best healthcare possible, in a kind and caring environment, while respecting the rights of all patients, in an economical manner, at times and locations convenient to the patient. If you are looking for an opportunity where you can make a difference in the lives of others, join us on our mission. We invite you to grow with us and experience for yourself the satisfying and fulfilling work that the healthcare industry provides. Please note that a position may be for a company-owned or franchise location. Each franchise-owned and operated location recruits, hires, trains, and manages their own employees, sets their own employment policies and procedures, and provides compensation and benefits determined by that franchise owner. Company-owned locations provide a comprehensive benefits package including medical, dental, vision, disability, life insurance, matching 401(k), and more. We are an Equal Opportunity Employer.

Requirements

Medical Assistant Certificate
Two (2) years experience as a Medical Assistant or educational equivalent.
Basic Life Support (BLS) certification
Must be willing to work schedule: Monday-Thursday 8AM-2PM & Sunday 8AM-6PM
Possess exceptional customer service skills
High School Diploma
BLS
Certified Clinical Medical Assistant (CCMA)

Nice To Haves

Phlebotomy (Preferred)

Responsibilities

Be proficient in essential Front Office functions and basic Back Office operations.
Assists in the training and development of support staff.
Assist Providers navigate the EHR/EMR features and functions.
Liaisons with medical facilities, employers, billing and payers regarding referrals and requests.
Oversee compliance weekly day sheet records, daily task logs and patient disposition logs.
Audit patient charts to ensure charges entered into the EMR are complete, timely and accurate.
Perform patient callbacks, follow-up and appointment reminder calls.
Process mail and requests for medical records or other information.
Assist with scheduling as directed.
Ensure EOBs and insurance payments are scanned and invoices sent in a timely manner.
Manage Worker's Comp, Immigration Physicals, DoT Physicals and other special programs.
Diplomatically resolve patient complaints while maintaining strict confidentiality.
Ensure cleanliness of all common spaces.