Front Office II

Beacon Oral Specialists•Worcester, MA

2d•Onsite

About The Position

Your new career awaits you... New England Oral Surgery Associates is seeking a highly organized and flexible Front Office II team member to join our office in Worcester, MA. The ideal candidate will play a key role in ensuring smooth front office operations, providing excellent patient service, and supporting the administrative needs of our oral surgery practice.

Requirements

High school diploma or equivalent is required.
Proficiency in computer software applications.
Strong organizational skills and attention to detail to handle patient records, scheduling, and administrative tasks efficiently.
Professional language and customer service mindset
Effective written and verbal communication skills
Ability to use discretion while working with sensitive information.
Excellent documentation, communication, and Microsoft Office skills
Passionate about healthcare excellence.
Flexible and adaptable to changing office needs and schedules.
Strong organizational skills with attention to detail.
Proficient in Microsoft Word and comfortable using other office software.
Excellent teamwork and communication skills.

Nice To Haves

Experience with appointment confirmation and dental benefit verification preferred.
Proven experience as a Front Office Administrator, Receptionist, or similar role in a healthcare or dental setting is preferred.

Responsibilities

Patient Reception: Greet patients with a warm and friendly demeanor, ensuring they feel welcomed and comfortable upon arrival. Handle patient registration, verify insurance information, and assist with any necessary paperwork.
Scheduling: Manage the appointment calendar efficiently to ensure optimal scheduling of patient visits. Coordinate with the oral surgeons and clinical staff to optimize appointment availability and minimize waiting times.
Telephone and Email Correspondence: Answer incoming phone calls and respond to email inquiries promptly and professionally. Provide accurate information about services, appointments and general office policies.
Patient Records: Maintain and update patient records with accuracy and confidentiality. Ensure all necessary documentation is complete and organized for easy access by the clinical team.
Insurance: Collaborate with patients to verify insurance coverage to include prior authorizations and pre-determination. Assist patients in understanding their insurance benefits and financial responsibilities.
Office Coordination: Assist in the coordination of administrative tasks to maintain the smooth operation of the office. This includes ordering office supplies, managing mail, and coordinating with vendors as needed.
Patient Care and Satisfaction: Strive to deliver a five-star experience with exceptional customer service to all patients, addressing their concerns and resolving any issues that may arise. Ensure a positive patient experience from check-in to check-out.
Adherence to Policies and Procedures: Comply with all office policies, procedures, and protocols to maintain a safe and efficient working environment. Maintain confidentiality of all doctors, staff, and patient information.