Front Office I

Beacon Oral Specialists•Worcester, MA

6d•Onsite

About The Position

We are looking to hire a front office professional that is compassionate and discrete with superb time management and record-keeping skills. To ensure success, front office receptionists should be confident and professional administrators with fantastic communication and interpersonal skills that will contribute to the efficient day-to-day administration of the healthcare facility. Top candidates will work comfortably under pressure while multi-tasking in a fast-paced environment and can effectively react to patient emergencies. Job Description: Patient Reception: Greet patients with a warm and friendly demeanor, ensuring they feel welcomed and comfortable upon arrival. Handle patient registration, verify insurance information, and assist with any necessary paperwork. Scheduling: Manage the appointment calendar efficiently to ensure optimal scheduling of patient visits. Coordinate with the oral surgeons and clinical staff to optimize appointment availability and minimize waiting times. Telephone and Email Correspondence: Answer incoming phone calls and respond to email inquiries promptly and professionally. Provide accurate information about services, appointments and general office policies. Patient Records: Maintain and update patient records with accuracy and confidentiality. Ensure all necessary documentation is complete and organized for easy access by the clinical team. Insurance: Collaborate with patients to verify insurance coverage to include prior authorizations and pre-determination. Assist patients in understanding their insurance benefits and financial responsibilities. Office Coordination: Assist in the coordination of administrative tasks to maintain the smooth operation of the office. This includes ordering office supplies, managing mail, and coordinating with vendors as needed. Patient Care and Satisfaction: Strive to deliver a five-star experience with exceptional customer service to all patients, addressing their concerns and resolving any issues that may arise. Ensure a positive patient experience from check-in to check-out. Adherence to Policies and Procedures: Comply with all office policies, procedures, and protocols to maintain a safe and efficient working environment. Maintain confidentiality of all doctors, staff, and patient information.

Requirements

High school diploma or equivalent is required.
Proficiency in computer software applications.
Strong organizational skills and attention to detail to handle patient records, scheduling, and administrative tasks efficiently.
Professional language and customer service mindset
Effective written and verbal communication skills
Ability to use discretion while working with sensitive information.
Excellent documentation, communication, and Microsoft Office skills
Passionate about healthcare excellence.

Nice To Haves

Proven experience as a Front Office Administrator, Receptionist, or similar role in a healthcare or dental setting is preferred.

Responsibilities

Greet patients with a warm and friendly demeanor
Handle patient registration, verify insurance information, and assist with any necessary paperwork
Manage the appointment calendar efficiently to ensure optimal scheduling of patient visits
Coordinate with the oral surgeons and clinical staff to optimize appointment availability and minimize waiting times
Answer incoming phone calls and respond to email inquiries promptly and professionally
Provide accurate information about services, appointments and general office policies
Maintain and update patient records with accuracy and confidentiality
Ensure all necessary documentation is complete and organized for easy access by the clinical team
Collaborate with patients to verify insurance coverage to include prior authorizations and pre-determination
Assist patients in understanding their insurance benefits and financial responsibilities
Assist in the coordination of administrative tasks to maintain the smooth operation of the office
This includes ordering office supplies, managing mail, and coordinating with vendors as needed
Strive to deliver a five-star experience with exceptional customer service to all patients, addressing their concerns and resolving any issues that may arise
Ensure a positive patient experience from check-in to check-out
Comply with all office policies, procedures, and protocols to maintain a safe and efficient working environment
Maintain confidentiality of all doctors, staff, and patient information