Front Office Host

Hyatt • Chicago, IL

98d • $26

About The Position

Join Us as a Front Office Host at Park Hyatt Chicago. Perched in Chicago's iconic Gold Coast, Park Hyatt Chicago is a Forbes Four-Star sanctuary where design, art, and world-class service converge. With sweeping views of Lake Michigan, our hotel redefines understated luxury—offering bespoke experiences rooted in discretion, personalization, and grace. As a Front Office Host, you serve as both a refined ambassador and a trusted guide throughout the guest journey. From the moment of arrival, your presence sets the tone for a seamless and sophisticated experience. With polished professionalism, natural warmth, and deep attention to detail, you will welcome each guest with a sense of calm and confidence, managing arrivals and departures with grace, and providing personalized support at every turn. In this highly visible, guest-facing role, you'll engage with individuals from around the world, offering thoughtful recommendations, facilitating seamless coordination between departments, and ensuring that each request is handled with care, urgency, and discretion. You will also have the opportunity to enhance the guest experience through elegant, confident upselling of room upgrades and premium offerings—always aligned with the guest's needs and the hotel's understated luxury. As business demands evolve, so too will the scope of this role. Flexibility, adaptability, and a proactive mindset will be key to thriving in an environment where excellence is expected—and elevated service is redefined every day. This is more than a front desk role—it's an invitation to create lasting impressions, meaningful connections, and moments of quiet luxury that stay with our guests long after they depart.

Requirements

• Minimum of 2 years in a front office, concierge, or guest relations role within a Forbes-rated luxury hotel or equivalent high-end environment.
• Impeccable demeanor and presence aligned with five-star standards.
• Clear, articulate, and thoughtful communication with both guests and colleagues.
• Comfortable and strategic in offering room upgrades and personalized enhancements.
• Familiarity with property management systems (e.g., Opera, Reserve, Colleague Advantage), Microsoft Office Suite, and point-of-sale systems.
• Innate ability to anticipate guest needs and respond with empathy and elegance.
• Graceful and composed during peak check-in times and challenging guest scenarios.
• Open availability including evenings, weekends, and holidays.

Responsibilities

• Serve as a refined ambassador and trusted guide throughout the guest journey.
• Welcome each guest with a sense of calm and confidence.
• Manage arrivals and departures with grace.
• Provide personalized support at every turn.
• Engage with individuals from around the world.
• Offer thoughtful recommendations and facilitate coordination between departments.
• Handle each request with care, urgency, and discretion.
• Upsell room upgrades and premium offerings aligned with guest needs.

Benefits

• Health Insurance Eligibility: Available after 30 days of employment.
• 401(k) Eligibility: Available after 30 days of employment.
• 401(k) Matching Contribution: Eligible after 1 year of employment (limited match).
• Monthly Fitness Membership Reimbursement: Available up to a specified limit.
• Qualified Parking & Transportation Tax Exemption: Subject to eligibility.
• Paid Time Off & Holidays: Provided according to company policy.
• Discounted Colleague Rate Room Nights: Available based on room availability.
• Complimentary Room Nights: Offered based on availability.
• Complimentary Meals: Available in the colleague dining room.
• On-Site Bike Rack: Provided for colleague use.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Accommodation