Front Office/Guest Service Manager

Noble House Hotels & Resorts

About The Position

ABOUT LITTLE PALM ISLAND: Little Palm Island is one of a kind. Situated on a private island 30 minutes from Key West, Little Palm is accessible only by the shore station via our private ferry. With a fine selection of 30 luxury suites, a Balinese-style spa, the main attraction is the exclusive waterside dining overlooking the Atlantic Ocean with sunset views and fire pits for enjoying a nightcap. For decades, guests have come to experience the exotic destination, award-winning fare, uncompromising service within a luxurious, yet comfortable island atmosphere. With over half of the seats located right on the ocean, The Dining Room seats 100 guests and serves breakfast, lunch, and dinner. In addition, you and your team serve fine cocktails in the lounge, in-room dining, and cater to small refined private gatherings. GUEST SERVICES MANAGER RESPONSIBILITIES: You oversee daily Operations of the Guest Services Team to include: Concierge / Front Desk /Dockmaster / Dockhand / Beach Attendant As Guest Services Manager, you are the force driving guest experience service levels and executing the vision of the GM for Little Palm This is a hands-on position where you are actively working side by side with your team creating unforgettable experiences for our guests to achieve desired service levels -

Requirements

Welcoming personality combined with experience leading a team at a luxury resort, will mentor and train our Guest Services team to deliver exceptional levels of service.
Drive to exceed expectations for this iconic location.

Responsibilities

Oversee daily Operations of the Guest Services Team to include: Concierge / Front Desk /Dockmaster / Dockhand / Beach Attendant
Driving guest experience service levels and executing the vision of the GM for Little Palm
Actively working side by side with your team creating unforgettable experiences for our guests to achieve desired service levels