Front Office Full-time

Hughston Orthopaedics Medical Group, LLC • Lebanon, TN

401d • $28,000 - $47,000 • Onsite

About The Position

The Front Office position at Hughston Clinic Orthopaedics in Lebanon, TN, is a full-time role focused on providing exceptional administrative support to physicians and ensuring a positive experience for patients. The role involves greeting and registering patients, managing appointment schedules, and handling various administrative tasks to facilitate efficient clinic operations. The ideal candidate will prioritize patient needs and uphold the clinic's commitment to high-quality orthopedic care.

Requirements

• Medical Billing/Coding certification or six (6) months experience working in a medical office setting required.
• High School Diploma or equivalent required.
• Agility to work independently.
• Working knowledge of HIPAA requirements.
• Knowledge of the healthcare field and medical specialty.

Nice To Haves

• Knowledge of AthenaNet and medical terminology.

Responsibilities

• Greet and register patients.
• Print appropriate patient paperwork and collect insurance cards if the patient didn't complete online paperwork through the patient portal.
• Answer multi-phone lines and return messages in a timely manner.
• Schedule initial and return appointments with the correct appointment type.
• Add notes to appointments to help keep providers informed.
• Accurately enter the correct referring entity for each appointment.
• Verify insurance benefits/eligibility and document in the computer system.
• Verify/obtain referral numbers or authorizations for upcoming appointments.
• Accurately enter/update patient demographics and insurance information.
• Collect co-pays, patient balances, DME deposits, and pre-payments.
• Collect on balances in collections prior to scheduling appointments.
• Post daily charges to patient accounts.
• Review, enter, and edit daily bank deposits, charge data, and deposit report to ensure payments are posted accurately.
• Track no-show appointments.
• Scan medical records, appointment requests, and referrals into EMR.
• Print off physician schedules at the beginning of the day.
• Send reports to physicians' clinical staff.
• Follow Hughston Philosophy principles and Code of Professional Behavior in everyday tasks.
• Utilize effective communication skills (written and verbal) when interacting with co-workers, other clinic employees, supervisors, and outside vendors.
• Promote Hughston's role in the community by greeting and interacting with all patients, families, visitors, vendors, and guests in a courteous and respectful manner.
• Provide support or relief for other staff as needed.
• Demonstrate confidentiality in all aspects to include both patient and non-patient issues.
• Reflect Hughston's values and is sensitive to Hughston's ethical and compliance principles in daily activities.
• Promote resolution of concerns and conflict by routing through the correct mechanism or resolving the situation independently.
• Prioritize daily functions and tasks.
• Display a willingness to put forth effort in problem solving.
• Other duties as assigned.

Benefits

• Medical
• Dental
• Vision
• Paid Time Off
• Holiday Pay
• 401(k) plan with company safe harbor contribution

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED